Experienced Customer Retention Specialist – Hungarian Market Expansion

At arenaflex, we're passionate about empowering small, local businesses to thrive in a competitive market. As a Customer Retention Specialist, you'll play a vital role in our mission to create a level playing field for these businesses, helping them overcome challenges and achieve their full potential.

About arenaflex

arenaflex is a payment and software service provider, headquartered in London, serving small, local businesses across Europe. Founded in 2019, we've built easy-to-use, integrated tools that enable our members to accept payments and boost business performance. Our team is dedicated to fighting for a future where small, local businesses can thrive, and we're committed to the same dedication they offer to their customers.

Join Our Story

We're looking for exceptional talent to join our mission. As a Customer Retention Specialist, you'll have the opportunity to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community, and comprehensive benefits. If you're a self-starter with a passion for customer-centric approaches, we encourage you to apply.

Your Mission

In this newly created role, you'll be responsible for retaining and re-engaging merchants that have declined in engagement with their arenaflex Partnership. Through a consultative and customer-centric approach, you'll ask merchants the right questions to get a clear understanding of their current situation, understand the challenges they face, and rebuild a relationship if necessary. This role is key in growing our market share in Hungary, and you'll gain our merchants' insight and trust, showcasing the full potential of arenaflex.

Your Day-to-Day

As a Customer Retention Specialist, your day-to-day will consist of:

• Inbound and outbound calls, in accordance with business needs
• Designing, developing, and implementing new retention strategies
• Becoming an expert in arenaflex's pricing strategies & models
• Preventing merchants from ending the relationship with arenaflex through a consultative and education-led approach
• Capturing the reasons why we haven't been able to retain the relationship and merchants' challenges to share with the wider business

Your Story

To succeed in this role, you'll need:

• 1-2 years' experience in a similar role, previous experience working in a customer-facing position
• A self-starter approach with new ideas and a proactive attitude
• A true team player with a lot of energy, while maintaining an empathetic and compassionate approach to your work
• Demonstrated experience working with a high volume of calls either within an inbound or outbound environment
• Experience working within a fast-paced, target-driven sales environment
• Previous experience with Zendesk & Hubspot or other CRM systems desired
• Strong verbal and written communication skills in both Hungarian and English

The Perks

As a valued member of our team, you'll enjoy:

• AYCM Sporting Pass with access to hundreds of sports facilities across the country
• Office snacks every day
• Meal Voucher
• Monthly Travel Pass
• Health Insurance
• Friendly, comfortable, and informal office environment

Our Commitment to Diversity and Inclusion

arenaflex is proud to be an equal opportunity employer. We're committed to creating an inclusive environment where everyone, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background, can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

How to Apply

If you're passionate about customer-centric approaches and want to join a dynamic team that's making a difference, we encourage you to apply. Please submit your application through the link below. Apply To this Job Apply for this job