Experienced Lead Customer Researcher – Empowering Entrepreneurial Growth through Data-Driven Insights

Are you a seasoned researcher with a passion for uncovering the Voice of the Customer and driving game-changing growth? Do you thrive in a dynamic environment where you can flex your intellectual muscles and empower entrepreneurs? If so, aren'taflex is seeking an experienced Lead Customer Researcher to join our Global Research and Insights team.

About arenaflex

arenaflex is a leading provider of online solutions for entrepreneurs and small business owners. Our mission is to empower everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. We're a diverse and inclusive company that values creativity, innovation, and collaboration.

The Role

As a Lead Customer Researcher at arenaflex, you will be responsible for managing all aspects of primary research, including partnering with stakeholders, designing research methodology, and simplifying and facilitating decision-making. You will also manage research projects outsourced to vendors, ensuring alignment with arenaflex's mission and values. Your expertise will be essential in conducting various research projects, including market research, strategic assessment, and customer experience research, using advanced statistical techniques such as Maxx-Diff and Conjoint.

Key Responsibilities

* Manage all aspects of primary research, including partnering with stakeholders, designing research methodology, and simplifying and facilitating decision-making.

• Manage research projects outsourced to vendors, ensuring alignment with arenaflex's mission and values.
• Conduct various research projects, including market research, strategic assessment, and customer experience research, using advanced statistical techniques such as Maxx-Diff and Conjoint.
• Display expertise with market research tools and methods, and surface innovative approaches to problem-solving.
• Synthesize data and information from multiple sources to inform strategy, guide tactical decisions, and support arenaflex's ambitious growth plans.
• Translate research into actionable business insights that drive impact and successful outcomes, and meaningfully summarize research to succinctly communicate conclusions to executive-level audiences.

Your Experience

* 7+ years of experience managing custom research and insights projects, particularly in the tech industry or areas related to digital entrepreneurship.

• Masterful at uncovering insights and analyzing data using Excel, Word, and PowerPoint.
• Excellent ability to develop clear and compelling presentations for senior executives, simplifying complex data to support decision-making.
• Solid experience with various forms of research, particularly those that support strategic growth initiatives and market expansion.
• Strong quantitative skills, able to manipulate and analyze large quantities of data from multiple sources.
• Possess strong planning, problem-solving, teamwork, and relationship-building skills.

Nice to Have

* Familiarity with Qualtrics.

What We Offer

* A range of total rewards, including paid time off, retirement savings, bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits.

• A diverse and inclusive company culture that values creativity, innovation, and collaboration.
• Opportunities for career growth and professional development.
• A dynamic and fast-paced work environment that is always challenging and engaging.

Why Join arenaflex?

* arenaflex is a leader in the online solutions industry, with a strong reputation for innovation and customer satisfaction.

• Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
• We offer a range of benefits and perks that support work-life balance and employee well-being.
• Our team is passionate about empowering entrepreneurs and small business owners, and we are committed to making a positive impact in our communities.

How to Apply

If you are a motivated and experienced researcher who is passionate about driving game-changing growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Our recruiting team is available to assist you in completing your application, and we look forward to hearing from you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement. arenaflex will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Apply for this job