Enterprise Customer Success Manager - EMEA at arenaflex

Join arenaflex, a pioneering Visual Development Platform, as we revolutionize the way teams build digital products. We're seeking an experienced Enterprise Customer Success Manager to lead our largest, high-growth customers in EMEA to achieve maximum value from our product offering.

About arenaflex

arenaflex is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks. Trusted by leading mid-market to enterprise-level companies, we're focused on eliminating the traditional bottlenecks between design, development, and content management. Our commitment to growth and innovation has led to a unique company culture that values creativity, collaboration, and customer success.

About the Role

As an Enterprise Customer Success Manager at arenaflex, you will be responsible for managing a book of business that includes some of our largest, most strategic customers in EMEA. You will nurture existing customer relationships across varying levels of any organization, including the C-suite, and work closely with Customer Engineering and Product teams to ensure customer success and growth.

Key Responsibilities

* Manage a book of business including some of our largest, most strategic customers in EMEA

• Nurture existing customer relationships across varying levels of any organization, including the C-suite
• Project manage completion of technical implementation steps alongside Customer Engineering
• Monitor new and existing customer performance and address any open issues to ensure timely resolution and great customer experience
• Work with your manager to identify compelling plans for continued growth across your customer base
• Be consistently focused on retaining and exceeding the company's customer retention through value-driven activities
• Work closely with the product and engineering team to influence new product features and functionality based on customer feedback
• Share best practices, strategize with customers on digital priorities and investments to drive growth
• Maintain an expert-level understanding of the arenaflex product, along with larger e-commerce & product industry knowledge
• Bring your thinking, strategy, and ideas to the team to advance our creative culture and vision for the future

You Will Thrive in This Role If You Have…

* 5+ years of customer-facing, consulting, or sales management experience in SaaS (marketing or ecommerce technology strongly preferred)

• Experience working with both middle management and C-level executive personas
• Experience with technical products and/or demonstrated aptitude when working with technical teams
• Demonstrate an understanding of the needs of growing businesses, including emerging digital trends and e-commerce trends (Ecommerce experience strongly preferred)
• Passion for helping customers and being proactive when it comes to what's best for the partnership
• Proactive problem solver. High reliability, detail-oriented, and outstanding follow-through
• Ability to work individually and collaboratively within a team environment
• Comfort with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate (early stage experience strongly preferred)
• Tech-savvy and eagerness to learn new technology and practices

What arenaflex Offers You

*

Unlimited time off.

3 weeks is the minimum that we will ask you to take each year

Mental health days.

We encourage you to take at least one per quarter to recharge

Paid parental leave.

12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care

$500 home office improvement budget.

Help get what you need to be comfortable working in a digital-first environment

$500 annual learning & development budget.

Feel supported and empowered to continue developing your skills

Co-working space reimbursement.

Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space

Health Insurance.

100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents

Additional Insurance.

Depending on location, arenaflex covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance

401k (for US based team members).

Contribute to your financial future through our Guideline plan

Real equity.

We have a four-year vesting schedule with a one-year cliff. We also have a

ten (10!!) year

exercise window (yeah, we're pretty stoked about it!)

Join Our Team

If you're passionate about customer success, innovation, and growth, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the way teams build digital products. Apply To this Job Apply for this job