Experienced Bilingual Customer Contact Agent (FR/NL) – Automotive Sector at arenaflex

Join arenaflex, a market leader in the automotive industry, renowned for innovation, customer focus, and excellence in service. We're a dynamic and forward-thinking organization that's always pushing the boundaries of what's possible. Our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted partner in the industry. We're now seeking a highly skilled and multilingual customer contact agent to join our team. As a key member of our customer service team, you'll play a vital role in managing inbound and outbound calls, responding to online chats, participating in proactive outbound campaigns, and maintaining our CRM database. Your strong communication skills, commercial acumen, and customer-first mindset will be essential in this dynamic role.

Your Role as Customer Contact Agent:

As a customer contact agent at arenaflex, you'll be responsible for:

• Handling incoming and outgoing phone calls with customers in a professional and efficient manner
• Responding to inbound online chats with customers in a timely and effective way
• Participating in proactive outbound campaigns to engage with customers and drive sales
• Accurately updating and managing customer data in our CRM system
• Working closely with internal teams to resolve customer issues and provide exceptional service

To Succeed in This Role, You Should Bring:

* Fluency in French and Dutch (spoken and written) to communicate effectively with our customers

• Ability to understand English for internal communication and tools
• Customer contact experience in a call center or similar environment
• Commercial mindset and ability to upsell when appropriate
• Proactive, team-oriented, and organized spirit to thrive in a fast-paced environment
• Previous experience in a similar role is a strong asset
• Knowledge of Salesforce is a plus, but not required

What We Offer:

* Competitive remuneration potential that consists of a guaranteed monthly salary plus transparent and reachable success-driven bonuses

• Fully remote position, allowing you to work from anywhere in the world
• Coverage for internet and phone bills
• Referral bonus for successful referrals
• Digital team get-togethers and networking events to connect with like-minded professionals
• Access to our WN LAB Hotel, a spacious and comfortable co-living space in Bulgaria, with special discount rates for single apartments

About arenaflex:

arenaflex is a global employer for digital nomads, empowering people to live life their way. We offer flexible co-living and remote and project-based jobs, allowing individuals to pursue their passions and interests. Our commitment to diversity, social equity, and inclusion is at the core of who we are. We create an environment where different voices are respected, heard, and empowered in equal measure.

Why Join arenaflex?

* We celebrate the right of every human to be themselves and provide opportunities for global talent to shine

• We're breaking down the boundaries by designing a new nomadic economy that enables people to do what they love and be where they want
• We're a dynamic and forward-thinking organization that's always pushing the boundaries of what's possible
• We offer a competitive remuneration package, flexible working arrangements, and a supportive team environment

How to Apply:

If you're a highly motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply for this job