Experienced Customer Engineer – Digital Field Service Technician for Chick-fil-A

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Engineer, you'll play a vital role in our services support team, providing top-notch technical expertise to our customers in the field. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a rich history spanning nearly 140 years, we've established ourselves as the global leader in consumer transaction technologies. Our mission is to empower our customers to succeed in today's competitive landscape by delivering innovative, industry-leading solutions that transform their stores, restaurants, and digital banking experiences.

Our Unique Perspective

At arenaflex, we take pride in our unique perspective, which brings together expertise, R&D capabilities, and a proprietary platform to help our customers navigate, simplify, and run their technology systems. We're committed to creating exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions.

Job Description

As a Customer Engineer, you'll be part of our services support team, responsible for providing technical expertise to our customers in the field. You'll act as a first-line response to customers on-site, communicating in an open, helpful, and engaging manner to find the right solution with your customers. Your focus will be on addressing questions and resolving various problems on-site, while also identifying potential issues before they arise.

Key Responsibilities:

* Respond to customer installation, maintenance, and service calls promptly and effectively

• Service Kitchen Production Systems, including POS, receipt printers, customer payment terminals, and back-office peripherals within an assigned territory
• Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
• Utilize technical skills on products like peripherals, large system printers, enterprise-level servers, communications equipment, networks, internet access points, etc.
• Perform maintenance, repair, and system overhauls (like modular swaps and unit replacements)
• Manage network faults and traffic, configuration, security, and remote system access
• Log all customer calls and activity and track all expenses incurred in the delivery of services

Job Requirements and Basic Qualifications:

* General knowledge of POS and familiarity with network/system management

• Familiarity with large servers, mainframe computers, and imaging software
• Basic PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• One to three years of related experience in a technical setting is preferred
• Working knowledge of Microsoft Office Suite, Windows, etc.
• Local candidates strongly preferred (this position is not eligible for paid relocation, and candidates must be available to begin work promptly in the assigned geographic territory)
• High School Diploma or GED (associate degree or higher preferred)
• Must be authorized to work in the U.S.
• Must be at least 21 years of age
• Must have a valid driver's license and driving record that satisfies arenaflex fleet requirements
• Ability to perform essential functions of the job with or without a reasonable accommodation

Essential Functions:

* Prolonged travel with driving several hours per day

• Rotating and weekend shifts
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time

Training and Support:

* Three weeks of job-related training will be provided, including administrative functions and on-the-job learning in the field with a Dedicated Team Lead

• This position is subject to a background check for any convictions related to its duties and responsibilities
• Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement:

At arenaflex, we're committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. We believe in understanding and respecting differences among all people and strive to create a globally inclusive company where all individuals can thrive.

Statement to Third Party Agencies:

To ALL recruitment agencies: arenaflex only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, arenaflex employees, or any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes.

Apply Now:

If you're a motivated and customer-focused individual with a passion for delivering exceptional technical expertise, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job