Experienced Customer Operations Coordinator – Scaling AI-Powered Debt Management Services

At arenaflex, we're revolutionizing the way debt is managed, prioritizing empathy and understanding in our approach. Our innovative AI-native collections platform empowers individuals to clear their debts in a way that suits them, while providing businesses with an improved customer experience and valuable insights into their customer base. As we expand across Europe and continue to build our capabilities, we're seeking an experienced Customer Operations Coordinator to join our team.

About arenaflex

arenaflex is a pioneering fintech company that's changing the face of debt management. Since our launch in 2021, we've worked with leading companies, including Octopus, Scottish Power, and Philips, helping millions of people move towards a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service, and we're now embarking on an exciting new phase of growth – expanding into 17 European markets over the next two years.

The Role – Customer Operations Coordinator

As a Customer Operations Coordinator at arenaflex, you'll play a critical role in supporting the successful launch of our services in new markets and optimizing our operational tooling and training. You'll work closely with cross-functional teams, tools, and territories to ensure our systems are robust, our people are ready, and our services remain best-in-class. Your primary responsibilities will include:

• Setting up and optimizing operational tools (such as Talkdesk and Front) to support new market rollouts
• Coordinating training, documentation, and localization to ensure teams are set up for success
• Acting as a bridge between project and ops teams, keeping everything moving and on track
• Supporting our AI-powered service by improving automation, documentation, and response quality
• Leading ongoing improvements, troubleshooting issues, and ensuring we deliver high-quality service every step of the way

About You

We're looking for a highly organized, technically confident, and communicative individual who can work across teams, time zones, and cultures. You'll have experience working with SaaS tools like Talkdesk, Front, or CRM systems, and be comfortable managing cross-functional projects. You'll also be proactive, comfortable taking ownership, and excited about arenaflex's mission to support households and businesses in breaking the vicious debt cycle.

Benefits

We've put together a comprehensive benefits package to support all aspects of your life, both inside and outside of work:

• Private healthcare through Vitality
• £500 L&D budget
• £200 Working from home allowance
• Cashback on costs of the dentist, opticians, and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• 30 days work from abroad
• Free access to counselling sessions through our EAP
• Flexible Working arrangement – work from home or from the office (dog friendly!!)
• Cycle to work scheme
• Company pension

Our Team

arenaflex launched in 2021, backed by investors such as AlbionVC, Connect Ventures, and Fly Ventures. In 2023, we were acquired by Intrum, Europe's biggest credit management service. Our growing team has helped build some of the world's most successful businesses, including Monzo, Google, Oracle, ASAPP, IBM, and more. We're proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members.

Our Values

Our company values act as our north star, steering our every move as an organization and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.

Customers and Clients first

– We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily.

Dream big

– We have ambition and drive to succeed – we're not just raising the bar, we're confidently asserting ourselves as the benchmark.

Get it done

– We're decisive and embrace a sense of urgency; we don't let opportunities get away from us. We'd rather act quickly and take informed risks, iterating and learning as we go.

Win as one

– We work as one team, supporting each other and aiming for shared goals. At arenaflex, the team isn't just individual departments – it's all of us together. We challenge and support each other because we care about everyone's growth and success.

GDPR Notice

When you apply to a job on this site, the personal data contained in your application will be collected by arenaflex ("Controller"), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing [email protected]. Controller's data protection officer is Paul Chong, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

How to Apply

If you're excited about the opportunity to join arenaflex and be part of our mission to revolutionize debt management, please submit your application through the link below. We can't wait to hear from you! Apply To this Job Apply for this job