Experienced Customer Success Manager – Driving Growth and Retention in Arenaflex's Innovative 3D Digital Twin Platform

At Arenaflex, we're revolutionizing the way businesses interact with their physical spaces through our cutting-edge 3D digital twin platform. Our mission is to empower organizations to capture, analyze, and optimize their sites in a more intuitive and collaborative way. As a key member of our team, the Customer Success Manager will play a vital role in driving growth, retention, and customer satisfaction. If you're a results-driven professional with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team and shape the future of Arenaflex.

About Arenaflex

Arenaflex is a pioneering technology company that's transforming the way businesses experience visual content. Our 3D digital twin platform enables users to capture their site in 3D with a 360 camera, then leverage cloud-based tools for remote navigation, 4D documentation, analysis, and collaboration. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional results and empowering our customers to achieve their goals.

Your Responsibilities

As a Customer Success Manager at Arenaflex, you'll be responsible for building, retaining, and expanding our customer base. You'll work closely with our Account Executives and Technical Account Managers to apply best practices and solutions that ensure our customers are set up for success and achieve their individual business goals and objectives. Your key responsibilities will include:

• Becoming a product expert in Arenaflex's 3D digital twin platform
• Understanding the goals and objectives of new customers and translating those needs appropriately through the implementation and onboarding process
• Clearly communicating setup requirements and expectations with customers and key stakeholders
• Training customers on Arenaflex software products, capabilities, and best practices to simplify adoption and align expectations
• Troubleshooting technical issues as the first point of contact for customers
• Recording customer needs, requests, and questions in our CRM system and communicating them to key internal stakeholders
• Leveraging feedback for continuous improvement to the onboarding process and training materials
• Gaining a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk
• Building trust and creating meaningful relationships among champions and key executives within each customer
• Ensuring customers understand the value Arenaflex delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives
• Identifying and forecasting risk as well as growth opportunities within the portfolio
• Identifying product improvements or new products by staying current on customer needs, industry trends, market activities, and competitor developments

This position requires 20% or more travel to client sites and more!

Your Qualifications

To succeed in this role, you'll need to possess the following qualifications:

• A bachelor's degree is required
• 5+ years of construction experience, preferably with B2B software companies focusing on architectural design, construction, facility management, or the 3D reality capture industry
• Demonstrated and recent direct experience with the process, workflow, and use of AEC software solutions such as Autodesk Revit, Navisworks, and ACC is preferred
• Experience with 4D simulation software (Navisworks & Synchro) and 5D quantification software (Assemble Systems) is a plus
• Experience with reality capture and photogrammetry
• Deep understanding of value drivers in recurring revenue business models
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
• Experience with CRM systems is a plus
• Ability to develop trusted relationships
• Experience at a high-growth startup is a plus
• Highly organized, with strong attention to detail
• Analytically driven with skills to use data and metrics
• Collaborative team player and self-starter
• Excellent written and oral communication skills
• Ability to manage multiple priorities at the same time
• Growth mindset - desire to continue to improve, simplify, scale new and existing processes, and professional growth

Why Join Arenaflex?

At Arenaflex, we offer a dynamic and collaborative work environment that's perfect for professionals who are passionate about delivering exceptional customer experiences. As a member of our team, you'll enjoy:

• Opportunity to Shape the Future: Be part of a pioneering company that's transforming the way businesses interact with their physical spaces
• Cutting-Edge Technology: Work with state-of-the-art technology and innovative products
• Collaborative Culture: Join a team of passionate and talented individuals who are dedicated to delivering exceptional results
• Competitive Compensation and Benefits: Enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth

Perks and Benefits

Our employees enjoy a robust benefits package that includes:

• Comprehensive health coverage (medical, dental, and vision)
• Generous paid time off, including vacation, sick leave, and company holidays, plus a special day off for your birthday!
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Parental leave
• 401(k) retirement plan

Salary range:

$90,000 to $100,000

Equal Opportunity Employer

Arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that's perfect for professionals from all backgrounds.

Apply Now

If you're a results-driven professional with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team and shape the future of Arenaflex. Apply now to become a part of our innovative and collaborative work environment. Apply for this job