Experienced Full Stack Customer Support Technician – Web & Cloud Application Development

Join arenaflex, a leading provider of innovative solutions for the digital age, as we seek an experienced Full Stack Customer Support Technician to join our dynamic team. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their satisfaction and loyalty to arenaflex.

About arenaflex

arenaflex is a cutting-edge company that specializes in providing top-notch solutions for web and cloud application development. With a strong focus on innovation and customer satisfaction, we strive to be the go-to partner for businesses seeking to enhance their online presence and operations. Our team of experts is dedicated to delivering high-quality products and services that meet the evolving needs of our clients.

Job Summary

We are seeking an experienced Full Stack Customer Support Technician to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their satisfaction and loyalty to arenaflex. You will be the primary point of contact for our clients, providing timely and effective solutions to their technical issues and concerns.

Key Responsibilities

* Deliver exceptional customer service and support to clients via phone, email, chat, and Salesforce ticketing system

• Identify and resolve technical issues and concerns in a timely and effective manner
• Collaborate with internal teams, including Solution Consultants and Training Team, to build a cohesive culture of knowledge sharing
• Maintain proper, informative case documentation for ongoing knowledge base, training, tracking, and resolution to inquiries
• Stay current with system information, software changes, and updates
• Participate in on-call rotation and work after hours, weekends, and holidays as required
• Perform other duties as assigned by the Manager of Customer Support

Competencies

* Excellent, passionate, and proactive customer service skills through phone, email, chat, and Salesforce

• Customer Service/Relationship building
• Proficient in working with Cases in Salesforce ticketing system
• Proficient problem-solving skills
• Proficient in PC and network technologies: Operating System, System Permissions, Log Files
• Excellent top 10 communication skills such as (Listening, writing, nonverbal communication, clarity and concision, friendliness, confidence, empathy, open-mindedness, respect, feedback, picking the right medium)
• Prefer knowledge of SMA Technologies's product – VisualCron - administration and troubleshooting skills

Essential Qualifications

* At least an Associate Degree graduate

• Minimum 3 years of experience as a support technician supporting Applications and Network Systems
• CompTIA A+ Certification (plus to have)

Preferred Qualifications

* Bachelor's Degree in Computer Information Systems or related field

• 4 years of experience as a support technician supporting multiple environments

Benefits and Perks

* Work-from-home (WFH) arrangement

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and support, and we are committed to providing our employees with the tools and resources they need to succeed. If you are looking for a role that provides opportunities to develop and grow, we invite you to join our team.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to [insert contact email]. We look forward to hearing from you!

Equal Employment Statement

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Employment decisions at arenaflex will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. Apply for this job