Experienced Customer Operations Partner – Strategic Account Management and Customer Success

At arenaflex, we're revolutionizing the way businesses tackle complex logistics challenges with our cutting-edge delivery platform. As a leading logistics and delivery company, we're committed to providing seamless, scalable solutions that meet a variety of delivery needs. With a network of over 310,000 independent drivers nationwide, we offer flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door. We're seeking an experienced Customer Operations Partner to join our team and play a critical role in building and nurturing relationships with key customers. As a Customer Operations Partner, you'll have the opportunity to take your customer support skills to the next level, while gaining business and operational exposure. If you're a highly organized and analytical individual with strong communication skills, we want to hear from you.

About the Role

As a Customer Operations Partner at arenaflex, you'll be responsible for managing projects and implementations for strategic partners, overseeing day-to-day deliverables for each assigned account, and promoting retention and overall customer success through high-quality service. You'll build strong working relationships with account stakeholders, including corporate and field users, and develop expertise in how arenaflex's systems and resources work to promote positive outcomes for our customers.

Key Responsibilities

* Manage projects and implementations for strategic arenaflex partners, utilizing project management skills to ensure success

• Oversee day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
• Promote retention and overall customer success through high-quality service
• Build strong working relationships with account stakeholders, including corporate and field users
• Regularly create and run reports on assigned accounts, analyze results, and share findings to key stakeholders
• Prioritize and escalate issues and trends in collaboration with various departments to ensure account success
• Develop an expertise in how arenaflex's systems and resources work, and how to use them to promote positive outcomes for our customers

What You Bring

* 2+ years of experience in customer support, operations, or a related role

• Proficient with customer account tools (e.g., Salesforce, Confluence)
• Demonstrated ability to build and maintain sustained relationships with corporate and enterprise and SMB customers
• Excellent communication skills, both written and verbal
• Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment
• Self-motivated and able to comfortably navigate through uncertainty and ambiguity
• Experience with Excel, PowerPoint, and other Office products

Why arenaflex?

* Competitive compensation packages

• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that's right - arenaflex will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave - tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Operations Partner, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to ongoing training and development opportunities to help you advance your career. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be a part of revolutionizing the way businesses tackle complex logistics challenges.

How to Apply

If you're ready to take your customer support skills to the next level and join a dynamic team of professionals who are passionate about delivering exceptional customer experiences, please submit your application today. We can't wait to hear from you! Apply for this job