Experienced Customer Experience Associate – Electric Vehicle Fleet Management

At arenaflex, we're revolutionizing the way fleet operators manage their electric vehicle fleets. As a Customer Experience Associate, you'll be the voice of arenaflex to our customers, providing timely and helpful solutions to their support tickets while maintaining a friendly, professional tone. If you're a fast learner with a passion for helping others succeed and want to jumpstart your career in tech, we want to hear from you.

About arenaflex

arenaflex is a high-growth startup that's building the fleet management platform for the electric vehicle era. Our mission is to empower fleet operators to maximize efficiency and profitability without hardware modifications. We're well-funded and backed by some of Silicon Valley's top investors, with a team that's passionate about revolutionizing mobility through software. We've achieved 5.7x growth in 2024 with a small team and want your help to accelerate further.

Role Overview

As a Customer Experience Associate, you'll be the first line of support for fleet operators navigating the electric vehicle revolution. You'll handle everything from troubleshooting app connectivity issues to managing payment processes, all while building the playbooks that will scale our customer experience as we grow. Every interaction you have will directly impact how fleet operators experience our platform and shape their transition to electric vehicles.

Responsibilities

* Serve as the first responder to customer support tickets, providing timely and helpful solutions while maintaining a friendly, professional tone.

• Triage and prioritize issues effectively, escalating complex problems to the appropriate team members with clear context and customer impact assessment.
• Own and continuously improve our customer support documentation, including internal SOPs and external FAQs to enable self-service.
• Handle administrative customer tasks including Stripe account setup, payment dispute investigations, and basic vehicle onboarding requests.
• Partner with engineering and product teams to communicate customer needs and manage expectations on issue resolution timelines.
• Participate in on-call rotation to ensure customers receive support when they need it most.
• Track and maintain SLA compliance while identifying patterns to prevent recurring issues.
• Engage directly with customers through written communication, phone, and video to build relationships and deeply understand their needs.

Qualifications

We don't believe in qualification checkboxes for candidates. These often cause great candidates to think they're not qualified. If you think you can help us scale our business, let's talk and see if we're a fit.

You might be a good fit if...

* You have exceptional written and verbal communication skills with a natural ability to explain technical concepts in simple terms.

• You're genuinely excited about helping people and get satisfaction from turning frustrated customers into happy ones.
• You're a fast learner who can quickly absorb product knowledge and troubleshoot issues independently.
• You're detail-oriented and organized, able to juggle multiple customer conversations while maintaining quality.
• You approach problems with curiosity and persistence, digging deep to find root causes rather than quick fixes.
• You're excited about working at a startup where you'll wear many hats and directly impact the company's growth.
• You're comfortable with ambiguity and can maintain a positive attitude even when dealing with challenging situations.
• You're eager to use AI tools and automation to work smarter and scale your impact.
• You have a passion for electric vehicles and the future of transportation.
• You have high standards and a strong work ethic - you always bring your best and expect your colleagues to do the same.

Benefits

* Competitive salary & equity

• Top-notch health, dental, & vision insurance
• 401(k) retirement plan
• All equipment provided by arenaflex
• First EV purchase subsidy

Work Environment and Company Culture

At arenaflex, we value a collaborative and inclusive work environment where everyone has a voice and is empowered to make a meaningful impact. We're a remote-first company, with a global team that's passionate about revolutionizing mobility through software. We prioritize work-life balance, flexible working hours, and a culture of continuous learning and growth.

Career Growth Opportunities and Learning Benefits

As a Customer Experience Associate at arenaflex, you'll have the opportunity to grow alongside a rapidly scaling company. You'll work closely with our engineering and product teams to communicate customer needs and manage expectations on issue resolution timelines. You'll also have access to a range of learning and development opportunities, including training programs, mentorship, and career development resources.

How to Apply

If you're a motivated and detail-oriented individual with a passion for helping others succeed, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex. Apply for this job