Experienced Full Stack Customer Support Specialist – Japanese Speaking – Web & Cloud Application Development

Join arenaflex, a leading customer relationship management (CRM) platform, in providing software and support to help businesses grow better. As a Customer Support Specialist, you will be a key member of our Support team, providing a helping hand to our customers who are growing their business with arenaflex. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how arenaflex works.

About arenaflex

arenaflex (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

In this role, you’ll get to:

* Develop deep knowledge of the arenaflex software

• Partner with our customers to effectively resolve issues through phone, email, and chat
• Answer how-to questions and help customers navigate a variety of tools within arenaflex
• Diagnose software issues and engage with our product and engineering teams using established processes
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the arenaflex software
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes

We are looking for people who:

* Fluent in English and Japanese

• Find creative problem-solving fulfilling & challenging
• Are self-motivated & eager to learn
• Thrive in a dynamic environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that make their goals possible
• Outstanding communicator, articulate, fluid conversationalist
• Interested in building technical skills and learning about HTML, CSS, APIs, and more

In exchange, you will get:

* Unlimited Time Off policy and flexible work arrangements

• Comprehensive Health Care Coverage
• arenaflex equity and access to Employee Stock Purchase Plan (ESPP)
• Comprehensive New Hire Onboarding & Training Program
• Training (Tuition) Reimbursement
• Free Books Program
• Primary Caregiver Leave for a minimum of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Five Year Sabbatical
• Annual Fitness Reimbursement
• arenaflex culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at arenaflex have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.

About our culture

arenaflex values both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional arenaflex office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Headquartered in Cambridge, Massachusetts, arenaflex was founded in 2006. Today, thousands of employees across the globe work remotely and in arenaflex offices. Visit our careers website to learn more about the culture and opportunities at arenaflex. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. arenaflex's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over arenaflex's use of your personal information. We are currently building a talent pipeline for this role for a projected headcount next term. If you are interested in joining our team, please apply to this job. Apply for this job