Experienced Full Stack Payroll Customer Success Manager – Global Payroll & HRIS Services

At arenaflex, we're revolutionizing the way businesses navigate global employment compliantly with ease. As a leading provider of HR platforms, we're on a mission to empower organizations of all sizes to recruit, pay, and manage international teams with confidence. We're now seeking an experienced Full Stack Payroll Customer Success Manager to join our Global Payroll and HRIS Services Team and make a meaningful impact in the global employment space.

About arenaflex

arenaflex is a forward-thinking company that's passionate about building a world where businesses can thrive without the complexities of global employment. Our team is a diverse group of talented individuals working together to create a best-in-class HR platform that's accessible to everyone. We believe in the power of asynchronous work, and our team members work from all over the world, with a presence on six continents (and counting!).

What this job can offer you

As a Payroll (PAY) and HRIS Customer Success Manager at arenaflex, you'll have the unique opportunity to shape the future of work while making a meaningful impact on our customers' success. You'll be a trusted advisor and advocate for our customers, working closely with our Product, Engineering, and Implementation teams to develop and improve our payroll and HRIS products. Your ability to foster trust, deliver value, and drive customer engagement will be crucial in preserving existing business and transforming our customers into life-long partners.

What you bring

To succeed in this role, you'll need to bring a wealth of experience in customer-facing roles within the international Payroll/HR tech space. You'll have a deep understanding of global payroll software, systems, and tools, as well as knowledge of HR/payroll compliance and regulations. Your ability to onboard, grow, retain, and develop customer relationships will be essential, as will your skills in building strong relationships with key stakeholders across all levels of customer and internal organizations.

Key Responsibilities

As a Full Stack Payroll Customer Success Manager, your key responsibilities will include:

• Developing a deep understanding and expertise for arenaflex Payroll and HRIS product(s) and services
• Taking responsibility for the entire customer journey, growing them into long-term partners with a direct focus on payroll services
• Long-term customer relationship management, ensuring the success and satisfaction of payroll customers
• Owning client retention & expansion, within payroll products and services
• Identifying upselling & cross-selling opportunities, managing campaigns and product promotion, and introducing new payroll features to our clients/complementary products (EOR, Contractor Management, Talent, Equity, and HRIS)
• Monitoring customer complaints and providing assistance to solve any concerns or problems related to our Global Payroll (PAY) and HRIS product(s)
• Gathering customer feedback regularly and sharing it with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements
• Working closely with the Payroll and Sales team to ensure the right expectations are set for payroll customers
• Educating and training customers on key payroll information and processes to set them up for success
• Monitoring account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues

Practicals

* You'll report to: Senior Manager, Pay and HCM Customer Success

• Team: Global Payroll, Services
• Location: For this position, we welcome applications from all over the world, but we'll prioritize applications from the EMEA region
• Start date: As soon as possible

arenaflex Compensation Philosophy

At arenaflex, we believe in fair, unbiased compensation and fair equity pay, along with competitive benefits in all locations in which we operate. We don't agree to or encourage cheap-labor practices, and we ensure to pay above in-location rates. Our salary bands may seem wide, but we use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while hiring globally. On-Target Earnings for this position is between $36,950 USD – $83,100 USD. The base salary is 80%.

Benefits

As a global company, each country works differently, but some benefits/perks are for all arenaflex team members:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we're async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings). You'll be empowered to take ownership and be proactive, defaulting to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, and fit work around your needs.

How to apply

If you're passionate about shaping the future of work and making a meaningful impact on our customers' success, we'd love to hear from you. Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at arenaflex. If you don't have an up-to-date CV but you're still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you'll have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us stay accountable. We thank you for providing this data, if you choose to. Please note that we accept applications on an ongoing basis. Apply to this job Apply for this job