Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex's Scheduling Department

At arenaflex, we're a full-service language service provider dedicated to delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Our mission is to bridge the language gap and foster meaningful connections between individuals and communities. With a strong presence in Portland, Oregon, we're committed to excellence and innovation in the field of language services. We're seeking an exceptional Customer Service Specialist to join our Scheduling Department, working in a remote capacity to provide top-notch support to our clients and interpreters. As a key member of our team, you'll be responsible for handling and resolving email requests, assisting with phone calls, maintaining accurate database information, and managing inbound interpreter calls and inquiries. If you're a detail-oriented, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Customer Service Specialist in arenaflex's Scheduling Department, you'll be responsible for:

• Handling and resolving email requests from a dedicated client and interpreters related to scheduling, serving as the first point of contact
• Assisting in answering clients/interpreters calls, when needed
• Efficiently inputting data and maintaining accurate database information
• Managing all inbound interpreter calls and inquiries
• Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
• Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments
• Performing other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager

Key Skills and Qualifications:

To succeed in this role, you'll need to possess:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
• Professional communication skills, both verbal and written
• Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
• The ability to excel in a demanding, dynamic, and team-based working environment
• 2 years of experience in customer service
• 2 years of experience working in a fast-paced office environment
• Exceptional data entry and accuracy skills
• Professional verbal and written communication skills
• Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills
• Proficiency in MS Office applications
• Ability to work independently while remaining an effective and efficient member of cross-functional teams
• Ability to analyze problems and develop processes to alleviate problems

What We Offer:

As a valued member of our team, you'll enjoy:

• A competitive salary range of $20-22/hour
• A dynamic and supportive work environment that fosters growth and development
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including medical, dental, and vision coverage
• A generous paid time off policy, including vacation, sick leave, and holidays
• A 401(k) retirement plan with company match
• Access to ongoing training and development opportunities
• A collaborative and inclusive work culture that celebrates diversity and promotes work-life balance

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that diverse backgrounds, viewpoints, beliefs, and experiences make our team stronger, and we're proud to grow together as a community. If you're passionate about delivering exceptional customer service, working in a dynamic and fast-paced environment, and contributing to a mission-driven organization, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're ready to take your customer service skills to the next level and join a team that's passionate about making a difference, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, and we're proud to grow together as a community. Apply for this job