Part Time Remote Customer Support & Sales Associate – Luxury Hardware Design Studio

At arenaflex, we're a NYC-based hardware design studio renowned for crafting exquisite, high-end products that elevate the beauty of any space. Our mission is to provide exceptional craftsmanship and unparalleled customer service, setting a new standard for luxury design. With a 5-star review track record and a loyal clientele, we're seeking a creative, detail-oriented, and intuitive communicator to join our team as a Part Time Remote Customer Support & Sales Associate.

About arenaflex

arenaflex is a dynamic and innovative design studio that thrives on pushing the boundaries of luxury hardware design. Our team is passionate about creating products that not only exceed our clients' expectations but also inspire a sense of wonder and awe. With a focus on exceptional craftsmanship, we're committed to delivering the highest quality products that reflect our clients' unique style and taste.

Key Responsibilities

As a Part Time Remote Customer Support & Sales Associate, you'll play a vital role in managing our sales cycle, providing outstanding customer service, and representing the arenaflex brand with a joyful and delightful client experience. Your key responsibilities will include:

• Managing current sales cycle from start to finish: generate quotes, respond to inquiries, evaluate lead time, manage invoices, and communicate order needs with the production team.
• Providing outstanding sales and support across phone, email, Instagram, and website messaging.
• Representing the arenaflex brand with a joyful and delightful client experience.
• Advising customers on tailored hardware orders utilizing a design-centric perspective, identifying and capitalizing on potential upselling opportunities.
• Providing relevant design advice, technical specs, and install logic to help clients make confident decisions.
• Generating quotes, evaluating lead times, managing invoices, and communicating order needs with production.
• Responding to inquiries and managing support tickets and customer records within CRM and inbox systems.
• Processing returns, exchanges, and support resolution follow-ups.
• Tracking and organizing visual assets such as client photos and guides; tagging and archiving them appropriately.
• Monitoring listings, SKU pricing, specifications, and product images for accuracy; updating with new imagery when needed.
• Providing qualitative customer feedback on top of CRM reports to improve our understanding of client needs and trends.
• Managing and scheduling social media content, including posts, responses, and marketing efforts, across various platforms.

Requirements & Qualifications

To succeed in this role, you'll need:

• 1–3 years of sales or customer service experience, preferably in design or luxury goods.
• Excellent written and verbal communication skills, with the ability to maintain a confident and calm demeanor, particularly during demanding customer interactions.
• Highly organized and self-motivated, with the ability to take initiative and problem-solve independently.
• Ability to process high amounts of information from CRMs and Inventory Systems.
• Excellent judgment and attention to detail when guiding visual or spatial product decisions.

Technical Skills

You'll need to be proficient in:

• CRM tools, Google Drive, Word, Excel, and QuickBooks.
• Familiarity with Tailwind, Lightroom, Pinterest, and Instagram is a plus.
• Experience using shipping or order management tools (e.g. ShipStation, Etsy, WooCommerce).

Work Schedule

This is a part-time, remote position that can evolve into a full-time role based on performance. The schedule is Monday to Friday, 4 hours a day.

Compensation

The hourly rate for this position is $25–28/hr.

Career Growth Opportunities

As a Part Time Remote Customer Support & Sales Associate, you'll have the opportunity to learn and grow with our team. You'll receive a structured handoff, including Loom videos and documentation, and gradually take the lead in client communications and quoting. Our team is passionate about supporting each other's growth and development, and we're committed to providing opportunities for professional growth and advancement.

Work Environment & Company Culture

At arenaflex, we value a positive and supportive work environment that encourages creativity, innovation, and collaboration. Our team is passionate about delivering exceptional customer service and exceeding our clients' expectations. We're committed to fostering a culture of inclusivity, respect, and open communication, and we're looking for someone who shares our values and is passionate about delivering exceptional results.

Perks & Benefits

As a member of our team, you'll enjoy a range of perks and benefits, including:

• Competitive hourly rate
• Opportunity for career growth and advancement
• Flexible work schedule
• Collaborative and supportive work environment
• Access to industry-leading tools and technologies
• Opportunities for professional development and training

How to Apply

If you're a creative, detail-oriented, and intuitive communicator who is passionate about luxury design and delivering exceptional customer service, we'd love to hear from you. Please send your resume to [email protected] to apply.

Join our team and be a part of something amazing!

At arenaflex, we're committed to delivering exceptional results and exceeding our clients' expectations. We're looking for someone who shares our passion for luxury design and delivering exceptional customer service. If you're a motivated and creative individual who is passionate about making a difference, we'd love to hear from you. Apply for this job