Customer Care Pharmacy Technician – Remote Opportunity with arenaflex
Job Summary:
arenaflex is seeking a highly skilled and compassionate Customer Care Pharmacy Technician to join our team in a remote capacity. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring that our customers receive the highest level of service. If you are a detail-oriented, organized, and customer-focused individual with a passion for pharmacy services, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading healthcare solutions provider dedicated to delivering innovative and patient-centered care. Our team of dedicated professionals is committed to making a positive impact on the lives of our customers and patients. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.
Job Responsibilities:
As a Customer Care Pharmacy Technician with arenaflex, you will be responsible for:
- Answering customer inquiries and resolving issues in a timely and efficient manner
- Providing accurate and up-to-date information about our products and services
- Maintaining accurate records of customer interactions and transactions
- Checking to ensure that customer issues are resolved to their satisfaction
- Contacting customers to respond to inquiries or to notify them of investigation results
- Meeting customer satisfaction targets and performance goals as set by your supervisor
- Handling medium to large call volumes on a consistent basis
- Responding to customers via phone or internet
- Handling authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates
- Generating faxes and emails
- Updating requested doctors to POC lists
- Updating requested formulary changes
- Setting up and updating new clinic for the VA
- Assisting Account Managers with new pharmacy USM detainee RX program
- Medical claim questions
- Contacting jail facilities to get verification on inmates
- USMS support (eligibility, PA's, and record changes)
- Clarifying information on formulary for the VA
- Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
- Training of new staff
- Performing other job-related duties as assigned
Essential Qualifications:
* Active TX Pharmacy Technician Certification (CPhT) required at hire
- High school graduate or equivalent required
- One to three years of related experience in a pharmacy environment or pharmacy customer service center
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Ability to work in a team environment and build strong relationships with colleagues and customers
Preferred Qualifications:
* Bilingual (Spanish) is a plus but not required
- Ability to fluently speak, read, and write in English
- Knowledge of pharmacy services and Federal section healthcare
- Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Work Environment:
* Remote work environment with occasional in-person training sessions
- General office environment with standard office equipment available
- Sedentary work with occasional standing and walking required
- Favorable working environment with adequate lighting and temperature
Compensation and Benefits:
* Competitive hourly rate: $21.00 to $23.00 per hour (DOE)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for pharmacy services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job