Experienced Full Stack Customer Success Engineer – Cloud HPC and Enterprise Solutions

At arenaflex, we're revolutionizing the way companies approach high-performance computing (HPC) and cloud infrastructure. As a leader in enterprise big compute, we're committed to delivering the best cloud HPC experience to our customers. We're now seeking an experienced Full Stack Customer Success Engineer to join our dynamic team in North America. As a trusted technical advisor, you'll play a critical role in shaping the future of HPC and cloud computing.

About arenaflex

arenaflex is a fast-growing tech company that's disrupting the traditional HPC landscape. Our customers range from innovative startups to leading global automotive manufacturers, and we're proud to be part of the next generation in big compute and cloud HPC. Our team is welcoming, collaborative, and diverse, and we're committed to creating a workplace that's inclusive and supportive.

Job Summary

As a Customer Success Engineer, you'll be the primary technical point of contact for our named customers in North America. You'll work closely with customers and internal teams to deliver exceptional cloud HPC experiences, build meaningful relationships, and drive customer success. You'll be responsible for leading technical activities, collaborating with our Solutions Architect, and analyzing customer needs to identify opportunities for growth and improvement.

Key Responsibilities

* Become a trusted technical advisor and own the technical relationship with customers

• Lead technical activities from deployment to user training and support
• Collaborate with our Solutions Architect to plan and execute successful deployments of arenaflex solutions
• Work independently to analyze technical needs, requirements, and customer infrastructure
• Onboard new customer workflows and grow arenaflex footprint
• Gain deep knowledge of customer workflows and HPC environments
• Work with customers to define and execute their digital transformation strategy
• Articulate and present arenaflex solutions at conferences, user groups, webinars, and other events
• Collaborate with Product Management to provide feedback and improve the design of our ScaleX platform

Essential Qualifications

* Customer obsession is your top priority

• You use empathy to approach customer solutions
• You enjoy solving difficult problems and strive to find the best solutions
• At least 2 years of software, hardware, or cloud experience in a customer-facing role
• B.S. in engineering, computer science, math, physics, or equivalent
• Candidate must be a U.S. Person

Preferred Qualifications

* 3 years of enterprise cloud, hardware, or software technical experience

• General knowledge in at least one of the HPC disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)
• Experience with enterprise customers in one or more of the industry verticals we serve (aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector)
• Experience with at least one of the HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)
• Strong presenter and able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent preferred
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages, and how these tools are used and deployed by customers

What We Offer

* Competitive compensation range: $110K - $160K

• Opportunity to work with a dynamic and growing company
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Comprehensive benefits package
• Flexible work arrangements (remote work options)

About Our Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individual differences. We're proud to be an equal opportunities employer and welcome applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

How to Apply

If you're passionate about HPC and cloud computing, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](arenaflex Careers Page). We can't wait to hear from you!

Note

arenaflex is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. As part of our standard hiring process for new employees, employment with arenaflex will be contingent upon successful completion of a comprehensive background check. For more details on the information arenaflex collects in your application, please view the arenaflex Applicant Privacy Policy here.

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