Experienced Customer Service Representative/MyRepChat (Remote) – Join arenaflex's Support Team

At arenaflex, we're a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. Our mission is to empower these entrepreneurs with the tools and resources they need to build better relationships with their clients and grow their businesses. With over 40,000 small businesses relying on our platform, we're committed to delivering exceptional customer experiences that drive success.

About arenaflex's Culture

arenaflex is a fast-paced, results-oriented company that values collaboration, open communication, and a healthy work-life balance. We believe in investing in motivated, successful individuals who share our passion for innovation and customer satisfaction. Our team of 300+ employees (and growing!) is spread across the globe, and we're building a winning team of A+ players who thrive in a dynamic, engaging environment.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we're dedicated to fostering an inclusive culture that celebrates diversity and promotes equal opportunities for all. We believe that diversity propels innovation, and we're committed to cultivating a workplace where everyone can contribute their unique perspectives and talents. Our goal is to create a workplace that's welcoming, supportive, and empowering for all employees.

Our Employee Benefits

arenaflex strives to be a top-tier employer, offering a comprehensive benefits package that includes:

• Generous paid holiday schedule with a paid winter holiday shutdown week
• Comprehensive paid time off policies, including vacation, sick, parental, and bereavement leave
• Robust insurance plan, including medical, dental, vision, health savings account (HSA), flexible spending accounts (FSA), company-paid life insurance, accidental death & dismemberment (AD&D) coverage, short & long-term disability coverage, and employee assistance program (EAP)
• Matching 401(k) with immediate full vesting
• Employee events committee that plans fun in-person and virtual events
• On-demand pay, allowing access to a portion of earned wages prior to payday with same-day deposit
• Internet & gym reimbursement
• Work computer equipment provided to help you succeed

About the Role

As a Customer Service Representative on our MyRepChat Support Team, you'll play a critical role in delivering exceptional customer experiences for our clients. MyRepChat is a web-based texting application that enables our clients to share vital financial information with their clients and prospects. Your primary responsibilities will include:

• Answering incoming calls and responding to emails in a timely and professional manner
• Assisting clients with questions and resolutions, aligning client expectations with our service, and identifying areas for improvement
• Attending screen share calls with clients and participating in regular meetings to discuss areas for improvement in the Support Team
• Being available during regular business hours for unexpected calls and meetings
• Maintaining a private and secure workspace, free from distractions, with an internet connection that meets our minimum requirements (5mbps/3mbps)

Compensation

This position offers a competitive hourly rate of $15-17, depending on experience, plus monthly performance incentives. We're committed to recognizing and rewarding your hard work and dedication to delivering exceptional customer experiences.

Skills and Qualifications

To succeed in this role, you'll need:

• Customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner
• Ability to work remotely and remain on task, with minimal distractions
• Ability to work as part of a team, collaborating with colleagues to achieve common goals
• Ability to apply critical thinking to problems, with a solutions-focused approach
• Ability to work with a computer and learn new software, with a willingness to adapt to new technologies and tools

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's engaging, challenging, and rewarding. We believe in investing in our employees, providing opportunities for growth and development, and fostering a culture that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer experiences and joining a dynamic, innovative team, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected].

Learn More About arenaflex

To learn more about what it's like to work at arenaflex, please visit our website at [arenaflex website]. We look forward to connecting with you and exploring how you can contribute to our mission to empower small business owners and entrepreneurs. Apply for this job