Experienced Treasury Customer Service Representative 6-E8 – Unclaimed Property Expert

At arenaflex, we're passionate about making a difference in the lives of individuals and communities. As a Treasury Customer Service Representative 6-E8, you'll play a vital role in our mission to reunite reported properties with their rightful owners or heirs. If you're a self-motivated and resourceful individual with a strong work ethic and excellent customer service skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the field of unclaimed property, dedicated to serving the state of Michigan and its citizens. Our team is comprised of motivated, hard-working, and inclusive individuals who share a common goal: to provide exceptional service and support to our customers. As a Treasury Customer Service Representative 6-E8, you'll be part of a dynamic team that values collaboration, innovation, and continuous learning.

Job Summary

We're seeking an experienced Treasury Customer Service Representative 6-E8 to join our team. In this role, you'll be responsible for thoroughly researching requests, reviewing legal documents, and providing excellent customer service in a call center environment. You'll also be expected to maintain confidentiality of data, work independently, and be detail-oriented. If you're a motivated and resourceful individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Thoroughly research requests, whether in writing or over the phone, to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents

• Review an assortment of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
• Provide excellent customer service in a call center environment, responding to customer inquiries and resolving problems
• Maintain confidentiality of data and ensure the security of sensitive information
• Work independently, using your own judgment and initiative to resolve complex issues
• Be detail-oriented, with a strong focus on accuracy and attention to detail
• Collaborate with other team members to achieve common goals and objectives

Essential Qualifications

* High school diploma or equivalent required

• One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6)
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7)
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8)

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of unclaimed property laws and regulations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Skills and Competencies

* Strong customer service skills, with a focus on providing exceptional service to customers

• Ability to work independently, using your own judgment and initiative to resolve complex issues
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders
• Ability to maintain confidentiality of data and ensure the security of sensitive information
• Strong attention to detail, with a focus on accuracy and attention to detail

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Treasury Customer Service Representative 6-E8, you'll have access to a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and inclusive work environment that values teamwork and innovation
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values collaboration, innovation, and continuous learning. Our team is comprised of motivated, hard-working, and inclusive individuals who share a common goal: to provide exceptional service and support to our customers. As a Treasury Customer Service Representative 6-E8, you'll be part of a team that is passionate about making a difference in the lives of individuals and communities.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for career advancement and professional growth
• A collaborative and inclusive work environment that values teamwork and innovation
• A range of training and development programs to enhance your skills and knowledge

Remote Work and Relocation

This is initially a hybrid position, with approximately 4-6 months of training on-site at our Dimondale, Michigan office. After the training, you'll have the opportunity to work remotely, with the exception of one day per month, which will require you to be on-site. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

How to Apply

If you're a motivated and resourceful individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your cover letter and detailed resume, to the link below. Apply to this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

View the Job Specification

To learn more about the job specification and requirements, please visit the link below. View the job specification

Veteran-Friendly Employer

arenaflex is proud to be recognized at the Gold Level as a Veteran-Friendly Employer. We value the skills and experience that veterans bring to our organization and are committed to supporting their transition to civilian life.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy. Apply for this job