Experienced Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Support

At arenaflex, we're building a team of dedicated professionals who share our passion for delivering exceptional customer service during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in supporting our clients and their customers through disaster relief efforts. If you're a motivated, production-driven, and team-oriented individual with a strong skillset in customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. We've been recognized as a Great Place to Work twice, and we're committed to creating a positive and inclusive work environment for our employees. Our team is dedicated to delivering exceptional service and support to our clients and their customers, and we're seeking like-minded individuals to join our ranks.

Job Summary

As a Temporary Remote CAT Customer Service Representative, you'll work on a part-time, flexible schedule to support our clients' disaster relief efforts. You'll be responsible for providing positive customer service, technical expertise, and empathy to customers during the claim process. You'll also collect and document claim details, identify and resolve customer issues, and utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer and Network Requirements

* You must have your own computer for the role, and a QRM laptop/computer will not be provided

• Operating System: Windows 10, Windows 11, Windows Home
• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics

* Highly motivated, energetic, and dedicated

• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Benefits and Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Temporary Remote CAT Customer Service Representative, you'll have the opportunity to:

• Develop your customer service skills and expertise
• Learn our account management systems and processes
• Work with a talented team of professionals who share your passion for delivering exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a positive and supportive work culture that encourages collaboration, innovation, and growth. As a Temporary Remote CAT Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule that suits your needs.

How to Apply

If you're a motivated, production-driven, and team-oriented individual with a strong skillset in customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of dedicated professionals who share our passion for delivering exceptional customer service during times of crisis. Apply Now Apply for this job