Experienced Full Stack Technical Customer Onboarding Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Technical Customer Onboarding Manager, you'll play a crucial role in ensuring a seamless experience for our clients as they navigate our cutting-edge web and cloud applications. If you're passionate about delivering exceptional customer service, have a knack for technical problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for businesses, and we're committed to making a positive impact on our industry. Our team is dedicated to creating an inclusive and collaborative culture where every voice is valued. We believe that travel has the power to bring people together and drive positive change, and we're passionate about helping our customers achieve their goals.

What You'll Do

As a Technical Customer Onboarding Manager, you'll be responsible for ensuring a smooth onboarding experience for our clients as they transition to our web and cloud applications. Your key responsibilities will include:

• Technical Workstreams: You'll be the owner of the technical workstreams and customer product suite within the overall project during project implementations.
• Customer Alignment: You'll align those responsible for the product implementations to the overall customer objectives, ensuring that everyone is working towards the same goal.
• Communication: You'll maintain and communicate customers' global strategy and approach with all technical workstreams over different regions, ensuring alignment and a unified understanding of the project scope.
• Project Planning: You'll create a timeline for technical deployment, working alongside the Customer Onboarding Manager (COM) and Units, as well as all other relevant workstream owners and the customer, to ensure it fits within the overall project timeline.
• Delivery Expectations: You'll help those responsible for the product implementations to be successful by setting out clear delivery expectations, providing a clear scope overview, and project plans.
• Governance: You'll work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope.
• Customer Queries: You'll be the single point of contact for the customer for all applicable technical/product queries, liaising with workstream owners to review the same and revert to the customer with an update/resolution.
• Risk Management: You'll build and manage solid project plans, manage risks and issues, and control changes that may impact the customer outcomes.
• Status Updates: You'll provide status updates on technical deployment back to COMs to incorporate in overall status updates to internal partners and customers.
• Relationship Building: You'll develop strong relationships and partner management to understand and meet customer requirements during the implementation process.
• Compliance: You'll liaise with compliance teams, when necessary, and linked to products and technology in project scope to ensure Global and Regional Legal and Compliance arenaflex standards are met.
• Issue Resolution: You'll review/raise/handle any risks or issues relating to technical deployment and work with the workstream owners to resolve and mitigate the same.
• Technical Support: You'll collaborate with technical/product teams to resolve any technical/product functionality issues/concerns.
• Quality Metrics: You'll ensure the execution of prescribed end-to-end test plans to meet the quality metrics.
• Product Expertise: You'll provide expertise on new products and best practices.

What We're Looking For

* Customer Focus: A passion for working directly with customers and strong relationship building skills.

• Industry Knowledge: Understanding of arenaflex and corporate travel.
• Fast-Paced Environment: Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones.
• Positive Attitude: A positive, "can-do" attitude.
• Motivation: Ability to motivate a project team and manage under pressure.
• Communication: Great communication skills and presentation skills.
• Accountability: Ability to clearly articulate an accountability, then hold people accountable.
• Commercial Awareness: Commercial awareness and strong relationship building skills.
• Influencing: Excellent relationship building, influencing, negotiating, communication, and presentation skills.
• Problem-Solving: High degree of problem-solving and decision-making, with the ability to adapt to changing priorities.
• Adaptability: Flexibility and the ability to adapt to change.
• Technical Expertise: Experience implementing complex technical platforms.
• Project Management: Ability to understand and manage projects and technology.
• Collaboration: Experience collaborating across multiple functional groups and with operational SMEs.

Benefits and Perks

* Competitive Salary: A competitive salary range of $70,000 to $140,000, depending on experience and qualifications.

• Annual Incentive Award: Eligibility for our Annual Incentive Award plan, which rewards participants based on company and individual performance.
• Benefits Package: Comprehensive benefits package, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel Perks: Travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Learning and Development: Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Diversity, Equity, and Inclusion: A commitment to championing Diversity, Equity, and Inclusion in every aspect of our business.
• Wellbeing Resources: Wellbeing resources to support mental and emotional health for you and your immediate family.

How to Apply

If you're passionate about delivering exceptional customer service, have a knack for technical problem-solving, and thrive in a fast-paced environment, we want to hear from you! Click the link below to apply for this exciting opportunity: Apply to this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult our GBT Recruitment Privacy Statement.

What if I Don't Meet Every Requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! Apply for this job