Experienced Full Stack Specialty Customer Support Executive – Remote

Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Specialty Customer Support Executive to join our team in a remote work model. As a key member of our Genetics and Women's Health sales team, you will play a critical role in driving sales growth, building strong relationships with key accounts, and providing top-notch support to our customers.

About arenaflex

arenaflex is a leading global life sciences company that advances patient health and empowers clear, confident decisions through its diagnostics and drug development offerings. We are proud to be recognized as one of Forbes' 2020 World's Best Employers and named to Fast Company magazine's list of 2021 Most Innovative Companies. Our commitment to innovation, diversity, and inclusion has made us a preferred employer in the industry.

Job Summary

As a Full Stack Specialty Customer Support Executive, you will be responsible for providing comprehensive support to our key accounts, including onboarding, maintenance, and cultivation of relationships. You will work closely with our field counterparts to maintain and grow our strategic accounts, and collaborate with our sales, operations, and customer service teams to ensure seamless customer experiences. This is a unique opportunity to join a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

Responsibilities

* Provide support to all assigned accounts, including running reports, ordering kits, monitoring turnaround times, personalizing requisitions, updating Salesforce, EMR, and portal requests (75% of job responsibilities)

• Execute all internal sales operations needed to establish a new practice, including shipping requisitions, supplies, and kits; portal set-up and portal usage (add users, resend invites, etc.); develop intervention/ remediation plans as needed
• Portal build and training. EMR vetting and interfacing (upon request of practice)
• Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts
• Work collaboratively with arenaflex Division sales, operations on an as-needed basis to satisfy customer needs and support the growth of new opportunities
• Upsell current clients and provide training on new product lines ensuring a smooth submission of new product line orders
• Research, contact, and secure 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports

Requirements

* Bachelor's degree, preferably in Business or Life Sciences

• Preferred 3+ years of Client Services, Account Management, or Sales Experience in Diagnostics segment
• Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred
• Previous laboratory or diagnostics sales experience highly desired
• Excellent communication skills, both written and verbal
• Salesforce experience is preferred

Preferred Qualifications

* Experience working in a remote or hybrid work environment

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to build strong relationships with customers and internal stakeholders

What We Offer

* Competitive salary range: $73k-$83k

• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan
• Opportunity to work with a leading global life sciences company that advances patient health and empowers clear, confident decisions
• Collaborative and dynamic work environment with a team of passionate professionals
• Professional development opportunities to help you grow and advance in your career
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Culture

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees

• We are proud to be an Equal Opportunity Employer and do not tolerate harassment or discrimination of any kind
• Our team is passionate about delivering exceptional customer experiences and driving business growth
• We are committed to innovation, diversity, and inclusion, and we strive to make a positive impact in the communities we serve

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the position. We look forward to hearing from you! Apply Now

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We do not tolerate harassment or discrimination of any kind and are proud to be an Equal Opportunity Employer. Apply for this job