Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented and passionate individual to join our team as a Service Desk Specialist/Live Chat Agent. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing critical assistance to keep our myColorado application running smoothly.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to making a positive impact on people's lives. Our team is comprised of passionate and talented individuals who share a common goal: to deliver exceptional customer experiences and drive business success. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting and resolving technical issues, and employing Incident Management procedures to ensure seamless customer experiences. If you're passionate about technology, enjoy working in a team environment, and are committed to delivering exceptional customer service, we want to hear from you!

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving technical issues in a timely and professional manner.

• Troubleshoot and resolve technical issues related to iOS and Android operating systems, including installation and configuration of the myColorado software on supported devices.
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring accurate and timely resolution of customer issues.
• Collaborate with cross-functional teams to resolve complex technical issues and improve customer experiences.
• Participate in ongoing training and professional development to stay up-to-date with the latest technology trends and best practices.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a dynamic and fast-paced work environment that's passionate about innovation and customer satisfaction. Our team is comprised of talented and dedicated individuals who share a common goal: to deliver exceptional customer experiences and drive business success. We're committed to fostering a culture of collaboration, continuous learning, and innovation, and we're excited to welcome like-minded individuals to our team.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to supporting the growth and development of our employees, providing opportunities for professional development, training, and certification. As a Service Desk Specialist/Live Chat Agent, you'll have access to ongoing training and professional development, including:

• Ongoing training and certification programs to stay up-to-date with the latest technology trends and best practices.
• Opportunities for career advancement and professional growth within the company.
• Collaborative and supportive work environment that encourages innovation and creativity.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary package, commensurate with experience, as well as a range of benefits and perks, including:

• Competitive salary package.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible work arrangements, including remote work options.
• Access to ongoing training and professional development.

How to Apply

If you're passionate about technology, enjoy working in a team environment, and are committed to delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a work environment that's inclusive and respectful of all individuals.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job