Experienced Seasonal Customer Service Representative – Remote Work Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as a Seasonal Customer Service Representative. This part-time, remote opportunity is perfect for individuals who value flexibility, learning, and growth. As a member of our team, you'll have the chance to develop your skills, build meaningful relationships, and contribute to the success of our organization.

About arenaflex

arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

Job Highlights

*

Position:

Seasonal Customer Service Representative Part-time

Company:

arenaflex

Compensation:

A competitive salary

Location:

Remote

Start Date:

Immediate openings available

Seasonal Can Be Sensational! 100% REMOTE!

As a Seasonal Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work closely with our clients, colleagues, and stakeholders to resolve member inquiries, address concerns, and provide timely and accurate solutions. This role requires flexibility, adaptability, and a passion for customer service.

Schedule and Duration

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Schedule:

20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift for peak business hours.

Shift 1:

8:00 AM to 4:30 PM EST

Shift 2:

1:30 PM to 10:00 PM EST

Duration:

October 2024 through January 2025

Key Responsibilities and Duties

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Answers and tracks telephone calls

within established department standards

Tracks all existing member calls

within the IKA database, ensuring that documentation is concise and factual

Responsible for fully understanding

all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)

Answers "entry level" claims inquiries

*

Takes "Over the Counter" (OTC) orders

for products and diabetic supplies

Understands and processes "entry level" enrollment and disenrollment procedures

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Enters prospective members

into our software database

Maintains appropriate current source documents and reference documents

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Interacts professionally

with other employees, customers, and suppliers

Works effectively

as a team contributor on all assignments

Works independently

while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

As required, re-directs calls

to appropriate department

Customer Service

*

Responsible for driving the arenaflex culture

through values and customer service standards

Accountable for outstanding customer service

to all external and internal contacts

Develops and maintains positive relationships

through effective and timely communication

Takes initiative and action

to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner

Education, Experience, and Required Skills

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Ability to read and interpret documents

and calculate figures and amounts

Strong typing skills

(40-60WPM)

Ability to manage all customer questions/issues

while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience

Must be self-driven

with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers

Ability to follow directions

and complete tasks accurately as well as accept supervisory input and constructive criticism

Ability to toggle between different systems

to gather information and provide updates

Excellent oral and written communication skills

including good grammar, voice, and diction

Proficient in MS Office

including basic computer and keyboarding skills

Excellent customer service skills

(friendly, courteous, and helpful)

High school diploma or general education degree (GED)

required

Minimum of six months to one-year related experience

required

An equivalent combination of education, training, and experience

Why Join arenaflex?

* Flexible work arrangements: Enjoy the freedom to work from home and manage your schedule.

• Opportunities for growth: Develop your skills and advance your career with our organization.
• Collaborative team environment: Work with a diverse and dynamic team that's passionate about delivering exceptional customer experiences.
• Competitive compensation: Receive a competitive salary and benefits package.
• Prior consideration for future roles: Be eligible for priority consideration for future seasonal hiring periods and regular full-time roles.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we invite you to submit your application today. Join our team and be part of a dynamic organization that's shaping the future of healthcare administration. Apply to this job Apply for this job