Experienced Full Stack Ramp Agent – Customer Service Agent – MIA

Join arenaflex in shaping the future of air travel and become a vital part of our mission to ensure cargo is transported on time, every time, safely. At arenaflex, we're not just a leading airline – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences while pushing the boundaries of innovation and excellence. As a Ramp Agent, you'll play a critical role in our success story, working closely with our team to ensure the safe and efficient handling of baggage, cargo, and mail.

About arenaflex

arenaflex is a world-renowned airline that has been connecting people and cultures for over a century. With a commitment to excellence, innovation, and customer satisfaction, we've become a leader in the industry. Our mission is to provide safe, reliable, and efficient air travel experiences that exceed our customers' expectations.

Work Environment

As a Ramp Agent, you'll be based in Remote, working in a fast-paced and dynamic environment. You'll be part of a team that's dedicated to ensuring the smooth operation of our airport facilities, handling a wide range of tasks from loading and unloading baggage to operating ground equipment.

Key Responsibilities

As a Ramp Agent, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling and Shifts

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority.

Compensation and Benefits

As a Ramp Agent, you'll enjoy a competitive salary, reflecting our commitment to attracting the best talent. You'll also be eligible for additional pay increases through 10.5 years of service. arenaflex offers a comprehensive benefits package, including:

• Competitive salary and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.

Minimum Qualifications

To succeed as a Ramp Agent, you'll need:

• Consistently prioritizes safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

Preferred Qualifications

While not required, having the following qualifications will give you a competitive edge:

• N/A

Take the Next Step

Are you ready to join arenaflex and become a vital part of our success story? Apply now and let's discuss how you can make a difference in our mission to ensure cargo is transported on time, every time, safely. Apply to this job Apply for this job