Experienced Patient AR/Customer Service Representative – Remote Opportunity with Arenaflex

Are you a motivated and detail-oriented individual looking for a new challenge in the healthcare industry? Do you have excellent communication skills and a passion for delivering exceptional customer service? Look no further! Arenaflex is seeking an experienced Patient AR/Customer Service Representative to join our dynamic team in a remote work environment.

About Arenaflex

Arenaflex is a leading healthcare organization dedicated to providing high-quality medical care with compassion. Our team of over 30 providers and 8 medical specialties is committed to delivering exceptional patient experiences. As a Patient AR/Customer Service Representative, you will play a vital role in supporting our clinical operations and ensuring that patients receive timely and accurate information about their medical bills.

Job Summary

We are seeking a highly skilled and organized Patient AR/Customer Service Representative to join our team. As a key member of our clinical operations team, you will be responsible for answering incoming phone calls from patients, taking patient payments via phone, and monitoring patients' accounts. You will also be responsible for contacting patients to follow up on overdue balances and sending patient accounts to collections as needed.

Responsibilities

As a Patient AR/Customer Service Representative, your duties will include:

• Answering incoming phone calls from patients and responding to their questions about their medical bills
• Taking patient payments via phone and processing payments in a timely manner
• Speaking with patients about their payment responsibilities and answering any questions regarding their Explanation of Benefits (EOBs)
• Monitoring patients' accounts to ensure accurate and up-to-date information
• Contacting patients to follow up on overdue balances and sending patient accounts to collections as needed
• Assisting with posting payments and resolving any discrepancies
• Performing other duties as assigned by management

Requirements

To be successful in this role, you will need:

• General computer skills, typing skills, and a working knowledge of Medicare, Commercial Payer, and HIPAA Compliance
• Proficiency with Navinet and other payer websites for eligibility verification and claim status to efficiently conduct accounts receivable follow-up and to maximize revenue
• Requires understanding of accounts receivables in a healthcare setting
• Requires strong working knowledge of managed care plans, insurance carriers, referrals, and precertification procedures
• Requires an ability to prioritize multiple tasks simultaneously in an occasionally stressful environment

Schedule

As a remote employee, you will be required to work Monday to Friday, 8:30 AM - 5:00 PM, with flexibility to adapt to changing schedules as needed. Overtime may be required.

Medical Specialties Providing Support For

Our team provides support for a wide range of medical specialties, including:

• Pulmonology
• Gastroenterology
• Primary Care
• Cardiology
• Rheumatology
• Endocrinology
• Oncology/Hematology
• Dermatology

Healthcare Setting

As a Patient AR/Customer Service Representative, you will work in a medical office setting, providing support to patients and healthcare providers.

Job Locations

Our team is based in Princeton, NJ, with the option to work remotely.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Competitive salary
• $500 sign-on bonus
• Personal medical and dental insurance
• 401k and profit-sharing plan
• Life insurance
• 2 weeks' vacation time
• 40 hours of paid sick leave
• Employee Assistance Program

Career Growth Opportunities

At Arenaflex, we are committed to helping our employees grow and develop their careers. As a Patient AR/Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in accounts receivable and customer service
• Take on additional responsibilities and contribute to the growth and success of our team
• Participate in ongoing training and professional development programs
• Collaborate with other departments and teams to improve patient experiences and outcomes

Work Environment

As a remote employee, you will have the flexibility to work from home or a designated workspace. Our team is committed to creating a positive and supportive work environment, with regular check-ins and opportunities for feedback and growth.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our dynamic team at Arenaflex! Apply Now Apply for this job