Experienced Full Stack Lead Data Analyst – Customer Experience (Remote) at arenaflex

Are you a data-driven professional with a passion for customer experience? Do you thrive in a dynamic and innovative environment where you can make a real impact? Look no further than arenaflex, a global leader in Pest Control and other services across more than 90 countries. We're on a mission to protect people, enhance lives, and preserve the planet, and we need a skilled Lead Data Analyst, Customer Experience to join our team. As a hybrid role, you'll have the flexibility to balance your time between our Remote office and home, allowing you to maintain a healthy work-life balance while still being part of a collaborative and supportive team. Our compensation package is competitive, reflecting our commitment to attracting the best talent in the industry.

About arenaflex

arenaflex is proud to be a member of the Rentokil family of companies, a global leader in Pest Control and other services. We serve consumer and business customers across multiple industries, and our legacy of excellence is built on a commitment to quality, innovation, and customer satisfaction. Our mission is to protect people, enhance lives, and preserve the planet, and we're constantly working to fulfill this mission through our services and solutions.

The Role

As a Lead Data Analyst, Customer Experience, you'll be responsible for leading the development and maintenance of solutions related to end-to-end customer experience data. This includes technical design, process design, and partnership with data architecture teams to ensure data quality and governance across shared systems and shared applications. Your key performance indicators will include:

• Quality measure of data science solutions
• Accuracy measure of predictions
• Average time from requirements to recommendations
• Measure of insights generated per month
• Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Principal Duties and Responsibilities

To perform this job successfully, you'll need to be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
• Ensure data quality and integrity
• Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders, and other department heads
• Conceive of, develop, plan, and prioritize data projects in partnership with Cx leadership
• Build analytic systems and predictive models to support ongoing and future data needs
• Test and evaluate performance of recommended solutions, quantify outcomes, and manage tuning cycle for ongoing improvement to systems and models
• Experiment with new models and techniques to ensure our solutions grow with us
• Align all data projects with organization goals
• Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
• Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value
• Ensure model implementations conform to regulatory requirements and produce clear documentation to support
• Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertake personal development to ensure up-to-date skills and knowledge

Required Experience

* Seven (7) years of relevant experience in data science or related analytical field

• Advanced knowledge of statistical / data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc
• Advanced knowledge of visualization tools like PowerBI, Tableau, Quik, etc

Required Leadership Traits and Characteristics

* Strong project management, collaboration, and communication skills

• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Able to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

Formal Education, Qualifications, or Training

* Master’s Degree in Computational Mathematics, Statistics, or related field

• Certified specialist in predictive analytics or other data science-related certifications

Why Choose arenaflex?

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below, you'll find information about some of what we have to offer:

• All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:

+ Professional and Personal Growth + Multiple avenues to grow your career + Training and development programs available + Tuition Reimbursement benefits (for FT Colleagues) + Health and Wellness + Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more + Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 + Savings and Retirement + 401(k) retirement plan with company-matching contributions + Work-Life Balance + Vacation days & sick days + Company-paid holidays & floating holidays + A company mindset that prioritizes health, safety, and flexibility

Apply Now!

If you're a motivated and results-driven professional with a passion for customer experience, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career. Apply to this job

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a successful and fulfilling career at arenaflex! Apply for this job