Experienced Customer Support Specialist – Transportation Demand Management and Customer Service

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Support Specialist on our Transportation Demand Management and Customer Service team, you'll play a vital role in providing top-notch support to commuters and stakeholders across Connecticut. If you're a customer-focused individual with a passion for transportation and a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global leader in infrastructure consulting, partnering with clients to solve the world's most complex challenges and build legacies for future generations. With a presence in over 150 countries, we're a diverse and dynamic team of professionals who share a common purpose: to deliver a better world. Our work spans transportation, buildings, water, new energy, and the environment, and we're committed to environmental, social, and governance priorities.

Job Description

As a Customer Support Specialist, you'll be responsible for providing accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders across Connecticut. You'll develop a deep understanding of transportation services in the state, multi-task across multiple web-based and printed sources to locate relevant information, and provide responses to in-bound telephone inquiries, including transferring calls to related services when necessary.

Key Responsibilities:

* Provide accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders across Connecticut

• Develop familiarity with transportation services in Connecticut, including commuter rail, bus, and bike-share systems
• Multi-task across multiple web-based and printed sources to locate relevant transportation information
• Provide responses to in-bound telephone inquiries, including transferring calls to related services when necessary
• Use Live Chat program to respond to customer inquiries online
• Monitor multiple email accounts and provide written responses to inquiries
• Compile and issue time-sensitive service alerts via multiple communication channels
• Create and provide customized commute plans based on an individual's travel needs
• Conduct outbound follow-up calls to provide a second level of customer service when necessary
• Perform administrative tasks to support outreach and marketing team
• Communicate with transportation providers to gather and update route/schedule services
• Utilize CMS and other computer programs and office equipment to accomplish assigned tasks

Qualifications:

* Minimum Requirements: + High School diploma or equivalent + Two years of experience in customer service or a related field, or demonstrated equivalency of experience and/or education

• Preferred Qualifications:

+ Previous customer service experience + Experience using Microsoft Office or Gsuite products

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with transportation services in Connecticut
• Ability to learn and adapt to new systems and technologies
• Strong customer service skills and a commitment to delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and thinking
• Collaboration with a diverse and dynamic team of professionals

Work Environment and Company Culture:

arenaflex is a global company with a presence in over 150 countries. Our team is diverse and dynamic, and we're committed to creating a culture of equity, diversity, and inclusion. As a Customer Support Specialist, you'll work in a fast-paced environment with a focus on delivering exceptional customer experiences. You'll have the flexibility to work from home or in our office, and you'll be part of a team that's passionate about making a difference in people's lives.

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, our benefits may include:

• Medical, dental, and vision insurance
• Life, AD&D, and disability benefits
• Paid time off and leaves of absence
• Voluntary benefits, including employee assistance program and business travel insurance
• Service recognition awards and retirement savings plan
• Employee stock purchase plan and global well-being programs

How to Apply:

If you're a customer-focused individual with a passion for transportation and a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture of equity, diversity, and inclusion, and we invite everyone to bring their whole selves to work. Apply for this job