Experienced Customer Support Specialist - Global Customer Experience Team - arenaflex

At arenaflex, we're revolutionizing the way people learn and connect with each other through innovative technology and a passion for education. As a Customer Support Specialist on our Global Customer Experience Team, you'll play a vital role in delivering exceptional support to our users, helping them achieve their goals and unlock their full potential.

About arenaflex

arenaflex is a cutting-edge education technology company that's changing the face of learning and teaching. With a global community of over 175 countries and a team of over 100 bright specialists, we're dedicated to empowering learners and tutors to create a better world through language learning and teaching. Our mission is to unlock human potential through learning, and we're looking for talented individuals like you to join our team.

Your Impact

As a Customer Support Specialist, your impact will be felt across the globe. You'll be the first point of contact for our users, providing timely and effective support to resolve their queries and issues. Your expertise will help us identify problem areas and improve our products and services, ensuring that our users have an exceptional experience with arenaflex.

Why Join arenaflex?

Here are just a few reasons why you'll love working with us:

• Dynamic and diverse culture: Our team is made up of bright and talented individuals from all over the world, and we're passionate about creating a culture that's inclusive, collaborative, and fun.
• Flexible working: We understand that flexibility is key, which is why we offer a monthly rotating schedule with 9-hour shifts and at least 11 hours of rest in between. You'll have the freedom to work from anywhere and manage your time effectively.
• Professional development: Our trainers will support you throughout your onboarding process and beyond, providing additional training and resources to help you succeed in your role.
• No calls, just written communication: If you're not a fan of phone calls, don't worry! As a Customer Support Specialist, you'll be communicating with users via chats, emails, and social media.
• Competitive financial package: We offer a competitive salary, equity, and leave allowance, as well as a generous monthly allowance for lessons on arenaflex.com.
• Opportunity to make a difference: By joining arenaflex, you'll be part of a team that's dedicated to making a positive impact on people's lives through education and learning.

What You'll Be Doing

As a Customer Support Specialist, your responsibilities will include:

• Answering customer queries and resolving issues: You'll be the first point of contact for our users, providing timely and effective support to resolve their queries and issues.
• Identifying problem areas and flagging them to the concerned team: You'll be responsible for identifying areas where our products and services can be improved and flagging them to the relevant team.
• Ensuring customer satisfaction and collecting and tracking user feedback: You'll be working closely with our product teams to ensure that our users are satisfied with our products and services, and collecting and tracking feedback to improve our offerings.
• Working closely with the product teams to resolve issues and share customer feedback: You'll be collaborating with our product teams to resolve issues and share customer feedback, helping us to improve our products and services.

What You Need to Succeed

To be successful in this role, you'll need:

• Previous experience providing support through live chats: You'll have a proven track record of providing support through live chats, and be able to communicate effectively with users.
• Fluency in English: You'll be fluent in English, both written and spoken, and be able to communicate effectively with users from all over the world.
• Strong technical and analytical skills: You'll have a strong understanding of technical concepts and be able to analyze data to identify trends and areas for improvement.
• Ability to provide proactive and innovative solutions: You'll be able to think creatively and come up with innovative solutions to complex problems.
• Outstanding written and verbal skills: You'll be able to communicate effectively with users, both in writing and verbally.
• Ability to understand customer needs: You'll be able to understand the needs of our users and provide support that meets their expectations.
• Ability to work in teams: You'll be able to work collaboratively with our product teams to resolve issues and improve our products and services.
• Customer-centric, empathetic mindset with excellent listening skills: You'll be able to put yourself in the shoes of our users and provide support that's tailored to their needs.
• Ability to focus on what counts, creating simple solutions to deliver fast results: You'll be able to prioritize tasks and focus on what's important, creating simple solutions to deliver fast results.
• Passion for learning and desire for self-improvement: You'll be passionate about learning and self-improvement, and be committed to ongoing professional development.

Our Recruitment Process

Our recruitment process is designed to be smooth and enjoyable, with multiple stages to help us get to know you better. Here's what you can expect:

• Introductory Video Call: This is a quick, friendly video interview step where you'll record your answers to some questions and complete a short writing assessment.
• Meet with Our Talent Acquisition Team: In this stage, you'll have a deeper conversation with one of our Talent Acquisition specialists, where we'll share more details about the role, the company, and our culture.
• Technical Interview with the CS Team Lead: The final step is a technical interview with one of our CS Team Leads, where we'll dive into your skills and see how they align with the job.

Why You'll Love Working at arenaflex

Here are just a few reasons why you'll love working with us:

• Open, collaborative, dynamic and diverse culture: Our team is made up of bright and talented individuals from all over the world, and we're passionate about creating a culture that's inclusive, collaborative, and fun.
• Generous monthly allowance for lessons on arenaflex.com: We offer a generous monthly allowance for lessons on arenaflex.com, so you can continue to learn and develop your skills.
• Learning & Development budget and time off for self-development: We're committed to ongoing professional development, and offer a budget and time off for self-development.
• Competitive financial package with equity and leave allowance: We offer a competitive salary, equity, and leave allowance, as well as a generous monthly allowance for lessons on arenaflex.com.
• Opportunity to make a difference: By joining arenaflex, you'll be part of a team that's dedicated to making a positive impact on people's lives through education and learning.

Diversity, Equity, and Inclusion

arenaflex is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. We believe that different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply for this job