Experienced Customer Support Executive - Vietnam

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Executive - Vietnam, you'll be at the forefront of this journey, working closely with our global team to provide top-notch support to our clients. If you're passionate about delivering outstanding service, troubleshooting complex issues, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading global fintech company, with over 2,100 employees from more than 100 nationalities. We're proud of our inclusive culture, where diversity and equality are at the heart of everything we do. Our team is made up of talented individuals from all walks of life, working together to provide our clients with the best possible trading experience. With a strong focus on innovation, learning, and development, we're constantly pushing the boundaries of what's possible.

Your Role at arenaflex

As a Customer Support Executive - Vietnam, you'll be responsible for providing exceptional support to our clients, resolving issues, and maintaining a positive company image. You'll work closely with our global team to ensure seamless communication and collaboration. This role offers a unique opportunity to work remotely from your home city or relocate to our Southeast Asia support office after the first 2-3 months.

Key Responsibilities:

* Provide support and issue resolution via live chat, phone call, and email, navigating multiple programs with accuracy and attention to detail.

• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What Makes You a Great Fit:

* Good communication skills in English and Vietnamese.

• Strong client-facing and communication skills.
• Troubleshooting and multitasking skills.
• Customer service orientation.
• Bachelor's degree in business administration or related field.
• Self-motivated and highly reliable.

What We Offer:

* Competitive and attractive compensation.

• Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children's school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.

Your Journey After Applying:

* Interview with the Talent Acquisition team (up to 40 minutes).

• English test (up to 30 minutes).
• Written assessment (1 day).
• Interview with the trainer (15 minutes).
• Final interview (1 hour).

Sounds Like You? Apply Now!

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our arenaflex family. Apply Now

Note:

We occasionally amend or withdraw arenaflex jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand.

At arenaflex, We're an Equal Opportunity Employer

We welcome individuals from all backgrounds and perspectives, and we're committed to creating an inclusive and diverse work environment. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we value and respect each individual. Apply for this job