Experienced Customer Service - Self Storage Manager (Remote/WFM)

At arenaflex, we're on a mission to revolutionize the self-storage industry by providing exceptional customer experiences and innovative solutions. As a key member of our team, you'll play a vital role in driving our success by delivering top-notch customer service and managing our self-storage facilities. If you're a motivated and customer-focused individual with a passion for sales and operations, we want to hear from you!

About arenaflex

arenaflex is the leading provider of self-storage solutions, with a reputation for excellence and a commitment to customer satisfaction. Our team is dedicated to providing a world-class experience for our customers, and we're looking for talented individuals like you to join our ranks. With a focus on innovation, customer service, and employee growth, arenaflex is the perfect place to launch or advance your career.

Job Summary

As an Experienced Customer Service - Self Storage Manager, you'll be responsible for providing exceptional customer service, managing our self-storage facilities, and driving sales and revenue growth. You'll work independently at multiple locations, interacting with customers, and ensuring that our facilities are clean, secure, and well-maintained. If you're a motivated and customer-focused individual with a passion for sales and operations, we want to hear from you!

Key Responsibilities

* Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner

• Manage our self-storage facilities, ensuring that they are clean, secure, and well-maintained
• Conduct daily storage unit inspections to confirm inventory and availability, and make suggestions to customers on storage solutions
• Audit cash drawers and make bank deposits, ensuring accurate financial records and compliance with company policies
• Help customers stay current with payments, making reminder and collection calls when required
• Sell packing and moving supplies to customers, and provide recommendations on storage solutions
• Perform daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
• Utilize your own vehicle to travel between different work locations and/or while conducting other work-related business (mileage reimbursement available)

Physical Requirements

* Ability to transport, lift, and move items weighing up to 35 pounds

• Ability to walk in/around facilities, spending up to 50% of your time in outdoor environments, including climbing stairs and opening large doors
• Ability to perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris

Qualifications

* Experience in customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies

• Valid driver's license and reliable vehicle for travel between different work locations and/or while conducting other work-related business (mileage reimbursement available)
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth
• Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
• Ability to lift, move, and transport items weighing up to 35 pounds

Benefits

* Competitive salary and benefits package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending

• Company-paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement for travel between different work locations and/or while conducting other work-related business
• On-site company housing available to employees at many of our locations (performance and tenure required for eligibility)
• Performance-based bonuses for Property Managers

Career Growth Opportunities

* arenaflex is committed to employee growth and development, with opportunities for advancement and professional development

• Our team is dedicated to providing a supportive and inclusive work environment, with a focus on employee satisfaction and well-being
• We offer a range of training and development programs to help you grow your skills and advance your career

Work Environment

* arenaflex is a remote-friendly company, with a flexible and full-time schedule between the hours of 9:30am and 6pm (weekends until 5pm)

• Our office provides a state-of-the-art and comfortable workspace, with a focus on employee satisfaction and well-being
• We offer a range of benefits and perks, including on-site company housing, mileage reimbursement, and exclusive vendor discounts

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and operations, we want to hear from you! Please submit your application today, and join our team at arenaflex. Apply for this job