Experienced Full Stack Customer Service Representative – Remote Work Opportunity with arenaflex

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients to manage their health and treatment at home. With a strong commitment to quality, customer care, and community involvement, arenaflex has established itself as a national leader in the industry. Our mission is to provide high-quality medical products, services, and outstanding customer care through hundreds of locations across the country.

Overview and Responsibilities

We are seeking a dedicated and experienced Customer Service Representative to join our team at arenaflex. As a key member of our Sleep Central Inbound Call Center, you will serve the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. This role requires a strong customer service background, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills

Skills and Competencies:

* Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Work independently and as part of a team

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team members are encouraged to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance.

Compensation and Benefits:

* Competitive salary

• Monthly Bonus program opportunity with Potential Unlimited Earnings
• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our team members. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to industry-leading resources and tools. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in areas such as customer service, medical terminology, and billing reimbursement and insurance policies.

How to Apply:

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to hearing from you. Apply to this job

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job