Experienced Customer Service Representative – FreshStart Employment Program

Join arenaflex in a rewarding role that offers a second chance for individuals impacted by the criminal justice system. As a Customer Service Representative, you will be part of a dynamic team that provides exceptional service to the public, customers, and visitors.

About arenaflex

arenaflex is a forward-thinking organization that values diversity, equity, and inclusion. Our FreshStart Employment Program is designed to provide opportunities for individuals who have been impacted by the criminal justice system to restart their careers and contribute to our community. We believe that everyone deserves a second chance, and we are committed to creating a supportive and inclusive work environment.

Job Summary

As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our customers and the public. You will be responsible for responding to inquiries, resolving issues, and providing information on a wide range of topics, including water and sewer accounts, tax bills, library materials, and birth and death certificates. You will also be responsible for scheduling tours and visits, promoting our services, and making reservations for schools and group visits.

Key Responsibilities

* Respond to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, and zoo or library operations.

• Provide customer service by issuing library cards or updating customer accounts and records.
• Contact various utilities or departments to verify customer accounts and ensure information is accurate.
• Schedule instructors to visit area schools and conduct education classes about the zoo.
• Promote the children's zoo by being a liaison between the zoo and schools.
• Make reservations for schools, publish group visits, and special events scheduled for the zoo and aquarium.
• Provide information to the public or customers calling in on the telephones and refer non-city related calls to proper outside agencies.
• Log, route, track, code, and enter requests received from citizens for processing.
• Research a variety of complaints and requests to respond to citizen inquiries.
• Receive and route incoming calls and provide quality directory assistance to citizens and city employees.
• Operate a computer to access the telephone directory to provide required information.
• Relieve the Information Desk to provide directions to customers.
• Maintain a log of incoming calls for record according to procedures.
• File various documents to maintain records.

Working Conditions & Hazards

* Work performed under normal office conditions.

Qualifications

* High school diploma or GED.

• Two (2) years customer service experience requiring heavy phone/public contact, which involved cashiering, data entry, analyzing accounts, and/or complaint resolution.
• PC/data entry skills and effective communication skills required.
• English/Spanish bilingual skills are a plus.
• Valid driver's license with a good driving record (some positions).

Preferred Qualifications

* Knowledge of the principles and practices involved in customer service.

• Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient.
• Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates.
• Knowledge of the computer system used in assigned area.
• Ability to make decisions.

What We Offer

* Competitive salary.

• Opportunity to work in a dynamic and supportive team.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for advancement and career growth.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply to this job arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job