Experienced Customer Service Representative II – Remote Work Opportunity

Join arenaflex in shaping the future of customer service and making a meaningful impact in the lives of our members. Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, ever-evolving environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative II to join our team of dedicated professionals who are committed to providing top-notch service to our members.

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions that improve the lives of our members. Our commitment to diversity, equity, and inclusion drives everything we do, and we're passionate about creating a workplace culture that reflects the communities we serve. As a remote work opportunity, this role offers the flexibility to work from anywhere in Washington State, while still being part of a collaborative and dynamic team.

The Role

As a Customer Service Representative II, you will be the first point of contact for our members, providing accurate and courteous responses to their inquiries regarding benefits, eligibility, claims status, and other related issues. Your primary responsibilities will include:

• Providing first call resolution by responding accurately and courteously to member and provider inquiries
• Documenting inquiries, complaints, and other data in our computer database in an accurate, clear, and timely manner
• Providing support to CHPW members during the Medicare Annual Election Period, including working variable shifts and/or weekend hours
• Advising providers with the outcome of how a claim has processed and taking appropriate action on behalf of the provider and arenaflex
• Meeting attendance and call quality standards
• Performing all functions of the job with accuracy, attention to detail, and within established timeframes

Essential Qualifications

To be successful in this role, you will need:

• A minimum of three (3) years of call center experience, preferably in insurance, managed care, or from a provider setting
• Experience with state and federal programs, including Washington Apple Health, Medicare Advantage Plans
• Knowledge of medical terminology and healthcare
• Excellent verbal and written communication skills, including typing
• Ability to gather and assess information from multiple systems, apply protocols, and determine appropriate actions
• Ability to use MS Office products, such as Outlook, Word, and Excel
• Strong analytical and problem-solving skills, with the ability to learn and prioritize multiple tasks at a given time

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Experience working in a 100% remote environment
• Knowledge of claims and claims processing
• Certification in customer service or a related field

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and accuracy
• Ability to learn and adapt to new systems and processes
• Strong teamwork and collaboration skills

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative II, you will have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and related areas
• Participate in training and development programs to enhance your performance and career prospects
• Collaborate with a dynamic and supportive team to achieve our goals and objectives
• Contribute to the development of new processes and procedures to improve our services and operations

Work Environment and Company Culture

As a remote work opportunity, this role offers the flexibility to work from anywhere in Washington State. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a workplace environment that reflects the communities we serve. Our team is passionate about delivering exceptional service to our members, and we're looking for like-minded individuals who share our values and commitment to excellence.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• A 5% annual incentive target based on company, department, and individual performance goals
• Medical, Prescription, Dental, and Vision benefits for full-time employees and their dependents
• Flexible Spending Accounts, Health Savings Accounts, and other benefits
• Basic Life AD&D, Short and Long-Term Disability, and other insurance benefits
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection, and other perks
• Time off, including PTO accrual starting at 17 days per year
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays, and Compassion time off

Sensory, Physical, and Mental Requirements

This role requires:

• Extended periods of sitting, computer use, talking, and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
• Frequent torso/back static position; occasional stooping, bending, and twisting
• Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Take the Next Step

Are you ready to join our team and make a meaningful impact in the lives of our members? Apply now and let's discuss how you can become a vital part of our success story. Apply to this job Apply for this job