Experienced Customer Service & E-Commerce Supervisor – Remote Workforce Management

At arenaflex, we're committed to delivering exceptional customer experiences and driving business success through innovative solutions. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in leading our remote workforce management team, ensuring seamless execution of customer service and e-commerce programs. If you're a results-driven leader with a passion for customer satisfaction and team development, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the retail industry. Our mission is to empower businesses to deliver exceptional customer experiences, drive sales growth, and stay ahead of the competition. With a strong focus on customer satisfaction, team development, and operational excellence, we're committed to helping our clients achieve their goals.

Job Responsibilities

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading our remote workforce management team, ensuring seamless execution of customer service and e-commerce programs. Your key responsibilities will include:

• Delivering outstanding customer experiences and holding team members accountable for delivering exceptional service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Seeking awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining team member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating team members to sustain a high-performing team and minimize turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

Job Skills

To succeed in this role, you'll need to possess the following skills:

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications

To be considered for this role, you'll need to have:

• 12+ months of retail experience
• A strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to lift 50 pounds and work in a standing position for 6-8 hours per day

Physical Requirements/Working Conditions

This role requires:

• Ability to lift 50 pounds
• In an 8-hour workday: standing/walking 6-8 hours
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90°F
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

arenaflex offers a competitive salary range of $18.50 - $30.20 hourly, commensurate with experience. We also offer a comprehensive benefits package, including:

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members.

We offer

• A dynamic and fast-paced work environment
• Opportunities for professional growth and development
• A comprehensive benefits package
• A competitive salary range
• A positive and inclusive work environment

How to Apply

If you're a motivated and results-driven leader with a passion for customer satisfaction and team development, we want to hear from you! Please submit your application today by clicking on the link below: Apply to this job Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex! Apply for this job