Experienced Full Stack Customer Practice Manager – Media & Entertainment, US

Join arenaflex, a world leader in cloud computing, as we seek a seasoned Customer Practice Manager to lead transformative customer programs in the Media & Entertainment domain.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to empower businesses worldwide. Our robust suite of products and services has earned the trust of successful startups and Global 500 companies alike. As a leader in the industry, we're committed to fostering a culture of inclusion, learning, and growth.

Job Overview

We're looking for a highly skilled Customer Practice Manager to join our Media & Entertainment team in the United States. As a trusted advisor to our customers, you'll drive strategic and financial value through transformative ProServe programs. Your expertise will be instrumental in developing and executing long-term customer transformation roadmaps, ensuring delivery excellence, and project closure in assigned accounts or territories.

Key Responsibilities

* Lead business outcomes by articulating accelerated customer outcomes through cloud transformation

• Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and Platform bookings
• Develop unified account plans and pursuit plans that align with AWS account teams (direct sales)
• Establish executive relationships across business and technology groups, securing executive sponsorship of programs
• Establish an internal network at arenaflex, particularly with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal
• Assume the role of a strategic advisor and expert with a deep knowledge of the cross-section of customers' businesses and the cloud ecosystem
• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives
• Support scale through shared learnings and mechanisms across the ProServe team

About the Team

Our team values diverse experiences and encourages candidates from non-traditional backgrounds to apply. We believe that a diverse and inclusive workplace is essential to driving innovation and success. Our employee-led affinity groups foster a culture of inclusion, and ongoing events and learning experiences inspire us to be proud of our differences.

Why arenaflex?

* We're a total compensation company, offering a competitive salary, equity, sign-on payments, and other forms of compensation

• We value work-life balance and strive for flexibility in our working culture
• We're committed to ongoing learning and development, providing endless knowledge-sharing, mentorship, and career-advancing resources
• We're a leader in the industry, with a robust suite of products and services that empower businesses worldwide

Basic Qualifications

* Bachelor's degree or 7+ years of professional or military experience

• 5+ years of Media & Entertainment industry experience
• 8+ years of IT consulting and management experience in customer-facing roles
• A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs
• Experience in leading solutions that include core products, third-party products, and custom-built solutions

Preferred Qualifications

* A consistent track record of achieving sales targets and opportunity management

• Excellent written and verbal communication skills, including workgroup leadership and executive presentations

Compensation and Benefits

* Our compensation reflects the cost of labor across several US geographic markets, with a base pay ranging from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market

• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• We offer a full range of medical, financial, and/or other benefits, including flexible work arrangements and ongoing learning and development opportunities

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to the opportunity to discuss this role further. Apply to this job Apply for this job