Experienced Full Stack Customer Practice Manager – Web & Cloud Application Development
Join arenaflex's innovative team as a Customer Practice Manager, AMER-US-CST, HCLS, and experience the best of both worlds with this role based in our cutting-edge Remote office.
About arenaflex
arenaflex is a leading provider of innovative solutions in the cloud computing industry. Our team of experts is dedicated to delivering exceptional results for our customers, and we're looking for a talented Customer Practice Manager to join our collaborative team. As a Customer Practice Manager, you will play a key role in driving business outcomes and accelerating customer success through the promotion and sale of transformational professional services programs.
Key Responsibilities
As a Customer Practice Manager, you will be responsible for leading customer programs that accelerate business outcomes. Your key responsibilities will include:
- Execution of long-term strategic customer transformation roadmaps, with a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Lead business outcomes – ability to articulate accelerated customer outcomes through cloud technologies.
- Develop a unified account plan and pursuit plan that aligns with arenaflex account team (platform sales).
- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs.
- Establish an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services.
- Deliver on annual bookings targets with deal structure aligned with key customer goals and arenaflex - Professional Services business objectives.
- Support scale through shared learnings and mechanisms across the Professional Services sales team.
About the Team
Our team is diverse and inclusive, with a culture that empowers us to be proud of our differences. We value diverse experiences and encourage candidates to apply, even if they don't meet all of the preferred qualifications and skills listed in the job description. Our team is passionate about delivering exceptional results for our customers, and we're committed to creating a workplace that is inclusive and supportive.
Why arenaflex?
arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our inclusive team culture fosters a sense of belonging and empowers us to be proud of our differences. We're committed to creating a workplace that is inclusive, supportive, and empowering.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Our team is passionate about learning and growth, and we're committed to creating a workplace that supports your career aspirations.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
* Bachelor's degree, or 7+ years of professional or military experience
- Experience with selling consulting/professional services with recurring revenue from accounts/territory.
- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
- Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
Preferred Qualifications
* Experience with design of modern, scalable delivery models for technology consulting services.
- International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners.
- Understanding of cloud computing and data transition challenges.
- A partner network for joint pursuit and delivery.
Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
How to Apply
If you're passionate about delivering exceptional results for our customers and want to join a collaborative team that values diversity and inclusion, apply now! We're excited to hear from you and look forward to reviewing your application. Apply to this job Apply for this job