Experienced Full Stack Bank Customer Service Representative – Remote Customer Support

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of customer experience solutions, we're looking for talented individuals to join our team as a Full Stack Bank Customer Service Representative. This is an exciting opportunity to work with a dynamic team, develop your skills, and make a real impact on our customers' lives.

About arenaflex

arenaflex is a cutting-edge company that's changing the face of customer experience. With a strong presence in the industry, we've established ourselves as a leader in business process outsourcing, staff augmentation, and IT services. Our innovative approach to customer service has earned us recognition as one of the fastest-growing companies in the country. We're proud of our diverse team of over 10,000 talented individuals who share our passion for delivering exceptional experiences.

Job Overview

As a Full Stack Bank Customer Service Representative, you'll be at the forefront of our customer experience efforts. You'll be responsible for providing top-notch support to our bank customers, handling inbound calls, emails, and live chats with ease. Your goal will be to resolve customer issues efficiently, ensure first-call resolution, and provide a best-in-class customer experience.

Key Responsibilities

* Handle inbound customer calls, emails, and live chats in a courteous, timely, and professional manner

• Listen to customers, understand their needs, and resolve customer issues
• Escalate customer issues to the appropriate staff and management for resolution as needed
• Ensure first-call resolution through problem-solving and effective call handling
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize knowledge base and training to accurately answer customer questions
• Create and maintain customer CRM records with accurate call details
• Accurately document call resolution in appropriate systems
• Strictly follow client process for handling financial issues and inquiries
• Comply with requirements surrounding confidential information and personal information
• Follow all required scripts, policies, and procedures
• Adhere to all attendance and work schedule requirements, including all scheduled training

Essential Qualifications

* Must be 18 years of age

• High School Diploma or Equivalent
• Minimum of three (3) years in a call center environment
• Minimum of (1) year of experience in a customer service role
• The ability to multi-task using multiple screens and systems while talking on the phone with customers
• The ability to type swiftly and accurately 30-45 Words per minute
• The ability to read and speak English fluently
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, including corporate intranet
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, including Sharepoint)
• Excellent organizational, written, and oral communication skills
• The ability to multi-task across multiple systems and screens while speaking to customers
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus with a positive attitude
• Highly reliable with the ability to maintain regular attendance and punctuality
• Aptitude for issue identification and problem-solving
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• An aptitude for conflict resolution and problem-solving
• The ability to demonstrate good judgment when making decisions surrounding account inquiries, resolution paths, and call handling
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

* Associates Degree or higher is a plus

• Relevant experience in banking or financial services is a plus
• Experience with data-entry utilizing a computer - proven professional writing and communication abilities to support the customer is a plus
• Bilingual Spanish - Extremely Beneficial

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team members enjoy a range of benefits, including:

• Competitive salary and regular raises
• Paid time off and paid holidays
• Paid training opportunities
• Regular daily, weekly, and monthly incentives
• Medical, dental, and vision coverage options
• Casual dress code
• Fun, engaging work environment

Career Growth Opportunities and Learning Benefits

We're committed to helping our team members grow and develop their skills. As a Full Stack Bank Customer Service Representative, you'll have access to:

• Industry-leading training programs
• Opportunities for advancement to leadership roles
• Professional development and mentorship
• A supportive team environment that encourages growth and learning

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join the arenaflex team! Apply Now

Disclaimer

The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Regarding COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Apply for this job