Experienced Full Stack Customer Support Specialist – Technical Support
Join arenaflex in Redefining Customer Experience
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two calls are the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Support Specialist to join our team in Alabama. As a key member of our technical support team, you will be the voice of arenaflex, providing best-in-class customer experiences that exceed our customers' expectations.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to revolutionizing the way our customers engage with the latest product offerings, media, and entertainment. We're a company that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional experiences that make a difference in our customers' lives.
Job Highlights
*
Position:
Customer Support Specialist (WFH) - TECH SUPPORT
Company:
arenaflex
Compensation:
Competitive salary and benefits package
Start Date:
Immediate openings available
Location:
Remote (must be located in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, or Tennessee)
Job Description
As a Customer Support Specialist, you will serve as the first line of technical support for our consumer or business customers. You will take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you will need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You will need to be an expert in our products and services, understanding how they work and feel incentivized by resolving technical issues and offering operational improvements.
Key Responsibilities
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve customer-impacting issues such as voice and data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
- Assist customers with products and services such as laptop connect services, including air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications.
- Proactively engage T3 support (network and IT) to address and resolve issues.
- Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide equipment (keyboard, monitor, computer, mobile device, etc.).
- Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
* 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
What's in it for you?
* Paid-training that you will be required to complete from home, as well as resources to encourage your career growth.
- A competitive compensation package with variant pay dependent on experience.
- An amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
- 50% employee discount on eligible AT&T wireless plans (up to two accounts per employee) and wireless accessories, AT&T wireless home phone and internet (up to 10 lines), AT&T phone (formerly U-verse Voice) and Digital Life.
- 4-6 weeks of paid training on the latest technology, devices, and our entire lineup of products, services, and promotions.
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences that make a difference in our customers' lives.
How to Apply
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply to this job
Simple Application Process
* Click apply now and we'll be in touch soon!
- Complete our online application form, which includes a resume upload and a cover letter.
- Participate in a phone or video interview with our recruitment team.
- Complete a skills assessment and technical evaluation.
- Join our team for a final interview with our hiring manager.
Don't miss this opportunity to join arenaflex and redefine customer experience. Apply today! Apply for this job