Experienced Customer Logistics and Supply Chain Advisor – Remote Work Opportunity at arenaflex

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to delivering exceptional customer experiences and driving business growth through strategic supply chain management. Our team is passionate about empowering our customers to succeed, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a remote work-friendly company, we offer the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive community.

About the Role

We're seeking an experienced Customer Logistics and Supply Chain Advisor to join our team at arenaflex. As a key member of our customer-facing team, you'll play a vital role in managing planned and unplanned sales activities, ensuring seamless execution of customer requirements, and driving process improvements across our supply chain operations. This is an excellent opportunity for a motivated and customer-focused individual to grow their career and make a meaningful impact at arenaflex.

Key Responsibilities

• Manage planned and unplanned sales activities affecting orders and customers, ensuring timely and effective resolution of issues.
• Run SAP queries and utilize reports to identify trends and solutions, driving business insights and process improvements.
• Lead cross-functional meetings and process improvement initiatives, collaborating with Product Supply System teams, Sales, and customers to achieve shared goals.
• Conduct day-to-day customer service activities, manage escalated issues, and provide clear and thorough documentation and communication.
• Communicate effectively with stakeholders at all levels, building strong relationships and fostering a culture of collaboration and trust.
• Ensure execution of all customer requirements during promotional activities, ensuring seamless delivery and exceptional customer experiences.

Requirements

To succeed in this role, you'll need:

• A high school diploma or GED equivalent.
• Availability to work rotating weekends.
• An undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience.
• At least one year of experience in a customer-facing role and one year in a call center.
• Three years of experience in a customer-facing role and three years in a call center are preferred.
• Strong customer service, problem-solving, issue resolution, and communication skills.
• Ability to build collaborative relationships with Product Supply System teams, Sales, and customers.
• Knowledge of supply chain, Order Management, and Customer Services processes and systems.
• A sense of urgency, detail-oriented, and ability to provide clear and thorough documentation and communication.
• Ability to operate independently with minimal daily supervision.
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, Microsoft Office preferred.

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and organizational skills.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Knowledge of supply chain management principles and practices.
• Experience with SAP and other supply chain management systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Logistics and Supply Chain Advisor, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues.
• Opportunities to take on new challenges and responsibilities.
• A collaborative and supportive work environment.
• A competitive salary and benefits package.

Work Environment and Company Culture

arenaflex is a remote work-friendly company, offering the flexibility and autonomy to work from anywhere. Our team is passionate about delivering exceptional customer experiences and driving business growth through strategic supply chain management. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A competitive salary.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.
• A flexible and remote work-friendly culture.

How to Apply

If you're a motivated and customer-focused individual with a passion for supply chain management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!