Experienced 988 Chat/Text Specialist – Crisis Intervention and Support

Join arenaflex, a leading nonprofit behavioral health system, in delivering care that changes people's lives. Are you passionate about providing crisis intervention and support to individuals in need? Do you have a strong background in behavioral science, psychology, or social work? If so, we invite you to join arenaflex as a 988 Chat/Text Specialist on our 24/7/365 mental health crisis/suicide prevention focused team.

About arenaflex

arenaflex is a dynamic, well-established organization that endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. As a trauma-informed organization, we prioritize the well-being and safety of our clients and staff, and we're committed to delivering care that changes people's lives.

Job Highlights

* Competitive salary

• Remote work opportunity
• Immediate openings available
• Flexible scheduling with a 1st shift schedule (Sunday to Thursday from 2:00 AM to 10:30 AM)
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision health coverage, flexible spending and health savings accounts, and a 403b retirement plan with company match

Job Description

As a 988 Chat/Text Specialist, you will be responsible for providing telephonic or chat clinical screenings and risk assessments to individuals who are experiencing emotional distress. You will also answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs. This is a remote position that requires a strong ability to communicate effectively via written, verbal, in-person, and virtual methods.

Essential Duties & Responsibilities

* Provide telephonic or chat clinical screenings and risk assessments

• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills & Abilities

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrate high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Physical Requirements

* Standing: 10%

• Sitting: 90%
• Squatting: Occasional
• Kneeling: Occasional
• Bending: Occasional
• Driving: Occasional
• Lifting: Occasional

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Full-time

Pay Range

$19.10-$26.80

Benefits

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits arenaflex employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Our Approach to Diversity

Our approach to diversity is simple—it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients, and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe, and welcomed.

Apply Today!

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and join arenaflex in delivering care that changes people's lives. Apply to this job Apply for this job