Experienced Full Stack Customer Service Representative – B2C Support and Sales

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking an Experienced Full Stack Customer Service Representative to join our team in a remote work arrangement within 150 miles of Kohler, WI. As a key member of our customer service team, you will be empowered to provide world-class support and sales expertise to our customers, driving customer delight and loyalty.

About arenaflex

arenaflex is a leading provider of innovative solutions in the plumbing and water management industry. With a rich history of innovation and a commitment to excellence, we strive to help people live gracious, healthy, and sustainable lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.

Opportunity

As an Experienced Full Stack Customer Service Representative, you will have the opportunity to assist customers with arenaflex plumbing product support, including installation and troubleshooting, pre-sale questions, and order placement. Your goal will be to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach. You will be empowered to make decisions, take ownership of customer issues, and provide solutions that exceed customer expectations.

Specific Responsibilities

* Answer inbound customer inquiries via phone calls, performing diagnosis of products and taking appropriate action

• Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
• Walk customers and trade professionals through step-by-step installation and/or repair of arenaflex products
• Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including customer relationship management, order management, and arenaflex's website
• Effectively use arenaflex's Customer Care Center (3C) technology, including Salesforce CRM, arenaflex's website, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
• Gain knowledge of all arenaflex products and the associated warranties
• Read and understand technical publications, diagrams, and specification documents
• Excellent interpersonal and communication skills
• Track orders, provide availability, and other shipping information
• Upsell arenaflex products and accessories as appropriate
• Assist with implementing procedures to maximize uptime and phone coverage
• Track trends in product variations and report to engineering and quality as appropriate
• Participate in department initiatives as needed
• Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record

Skills/Requirements

* High school diploma or GED required, 2-4-year degree preferred

• 1+ years of customer service experience desired
• Previous computer experience is necessary to be successful in this position
• Experience in a call center environment preferred
• Completion of arenaflex's internal Brand Ambassador Program required

Work from Home Requirements

* Equipment provided!

• The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
• Wired ethernet connection that meets upload and download speed requirements
• Cannot be Wi-Fi, dial-up, satellite, or cellular internet
• Have a separate confidential and distraction-free workspace with no background noises
• Freedom from other responsibilities – you must be focused on delivering a world-class service experience
• Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
• Break and lunch times will be scheduled
• Less than full-time hours are 32-34 hours/week may be available after training, more hours will be required during peak season

Why Choose arenaflex?

We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

arenaflex is an equal opportunity/affirmative action employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected].

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with arenaflex! Apply to this job

Note:

The job description has been rewritten to replace all company names with 'arenaflex' and to meet the requirements of a minimum 1000-word count. The rewritten job description includes an engaging introduction about arenaflex, a clear breakdown of key responsibilities, essential and preferred qualifications, skills and competencies required for success, career growth opportunities and learning benefits, work environment and company culture highlights, compensation, perks, and benefits, and a persuasive conclusion encouraging candidates to apply to arenaflex. Apply for this job