Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist

Are you a customer-focused and detail-oriented individual with a passion for providing exceptional service? Do you have a strong work ethic and a commitment to upholding the highest standards of ethics and confidentiality? If so, arenaflex is seeking a highly motivated and resourceful Treasury Customer Service Representative to join our team in the Unclaimed Property department.

About arenaflex

arenaflex is a leading organization dedicated to serving the people of Michigan by reunifying reported properties with their rightful owners or heirs. As a custodian of unclaimed and abandoned property, we strive to provide exceptional customer service while maintaining the highest levels of confidentiality and integrity. Our team is comprised of motivated, hard-working, and inclusive individuals who are passionate about making a positive impact in our community.

Job Summary

As a Treasury Customer Service Representative, you will play a critical role in researching requests, reviewing legal documents, and providing excellent customer service to claimants. You will be responsible for maintaining confidentiality of data, resolving problems, and ensuring that all interactions with customers are professional, courteous, and respectful. This is an exciting opportunity to join a dynamic team and make a meaningful contribution to the reunification of unclaimed properties with their rightful owners.

Key Responsibilities

* Research requests from claimants to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents

• Review and analyze a wide variety of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
• Provide exceptional customer service in a call center environment, responding to customer inquiries and resolving problems in a timely and professional manner
• Maintain confidentiality of data and ensure that all interactions with customers are secure and compliant with regulatory requirements
• Work collaboratively with team members to achieve departmental goals and objectives
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications

* High school diploma or equivalent required

• One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6)
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7)
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8)

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of unclaimed property laws and regulations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines

Skills and Competencies

* Strong customer service skills, with the ability to provide exceptional service in a call center environment

• Excellent communication and interpersonal skills, with the ability to work collaboratively with team members
• Strong analytical and problem-solving skills, with the ability to research and resolve complex issues
• Ability to maintain confidentiality of data and ensure that all interactions with customers are secure and compliant with regulatory requirements
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure that all new hires have the skills and knowledge necessary to succeed in their roles

• Opportunities for career advancement and professional development, including training and education programs
• Collaborative and inclusive work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions to the organization

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, with the option to work from home or in our Dimondale, Michigan office

• Collaborative and inclusive work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions to the organization
• Opportunities for professional development and career advancement

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Comprehensive training program to ensure that all new hires have the skills and knowledge necessary to succeed in their roles
• Opportunities for career advancement and professional development
• Recognition and rewards for outstanding performance and contributions to the organization
• Collaborative and inclusive work environment, with a focus on teamwork and open communication

How to Apply

If you are a motivated and resourceful individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your cover letter and detailed resume, to the link below. Apply Now

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require a reasonable accommodation to participate in the application or selection process, please contact our ADA coordinator.

Relocation Requirements

This position requires relocation to Michigan, with the option to work remotely after a period of on-site training. Selected candidates must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Apply for this job