Experienced Customer Relations Specialist – Delivering Exceptional Service at arenaflex

At arenaflex, we're passionate about building strong relationships with our customers and providing them with an exceptional shopping experience. As a leading athletic-inspired fashion retailer, we're committed to delivering convenient locations, personalized customer service, and access to coveted footwear, apparel, and equipment from top brands. We're now seeking an experienced Customer Relations Specialist to join our team and help us drive customer satisfaction to new heights.

About arenaflex

arenaflex is a dynamic and growing company with a rich history dating back to 1945. With over 1,100 stores under the Hibbett Sports and City Gear banners, we're proud to serve small and mid-sized communities across the country. Our mission is to provide our customers with the best possible shopping experience, and we're looking for talented individuals like you to help us achieve this goal.

Job Summary

As a Customer Relations Specialist at arenaflex, you'll play a critical role in ensuring high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. You'll act as an intermediary between the stores and customers, responding to inquiries and/or reviews received through social media and other platforms. If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities

* Receive and respond to incoming phone calls and emails in a timely and professional manner

• Help answer customer questions and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues
• Coordinate with stores and other internal departments as needed to answer questions and resolve or prevent problems
• Coordinate customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable to work orders
• Upon receiving notification of closure, "kick" all orders that have been accepted, opened, picked, or pulled to another store to be fulfilled
• Assist with customer interactions and/or issues received through social media platforms
• Respond via email to customer reviews and inquiries received through Bazaarvoice
• Assist e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales
• Review and stay up to date on all relevant arenaflex policies, procedures, and products
• Protect company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

Qualifications

* One to three years of call center, customer service, or related experience

• Retail industry experience preferred
• Experience with call center and/or contact management systems preferred
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficiency in Microsoft Office and Google Suite
• Experience with customer relationship management (CRM) software
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Relations Specialist, you'll have opportunities to:

• Develop your customer service and problem-solving skills
• Learn about our products and services and stay up to date on industry trends
• Collaborate with cross-functional teams to resolve customer issues and improve processes
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer service. Our company culture is built on the values of:

• Customer obsession: We're committed to delivering an exceptional shopping experience for our customers.
• Innovation: We're always looking for new and better ways to serve our customers and improve our processes.
• Collaboration: We work together as a team to achieve our goals and resolve customer issues.
• Integrity: We're committed to doing the right thing and maintaining the highest levels of ethics and integrity.

Compensation, Perks, and Benefits

As a Customer Relations Specialist at arenaflex, you'll enjoy a competitive salary and a range of benefits, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development
• Collaborative and dynamic work environment

How to Apply

If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply to this job

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job