Senior Manager, Customer Claims and Insurance – Risk Management and Insurance Expertise

At arenaflex, we're passionate about delivering exceptional customer experiences and innovative solutions that drive success. As a Senior Manager, Customer Claims and Insurance, you'll play a critical role in shaping our risk management and insurance strategies, ensuring the highest level of customer satisfaction, and driving business growth. If you're a seasoned risk management professional with a passion for insurance and a talent for leadership, we want to hear from you!

About arenaflex

arenaflex is a leading global logistics and transportation company that provides comprehensive international ocean and air freight forwarding, surface transportation, and distribution services. With a strong commitment to customer satisfaction, innovation, and sustainability, we're dedicated to helping our customers navigate the complexities of global trade and logistics. Our team of experts is passionate about delivering exceptional results, and we're looking for talented individuals like you to join our journey.

Job Summary

As a Senior Manager, Customer Claims and Insurance, you'll be responsible for managing risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. You'll also oversee the customer-focused Shipper's Interest program and Declared Value solutions. This is a remote opportunity with an immediate start, and we're looking for a strong and diverse skillset to drive success.

Key Responsibilities

* Manage risk profile, insurance renewal functions, and claims functions, including: + Customer inventory and cargo loss and damage claims + Errors and omissions claims + Property claims + Third-party liability claims outside of the US and Canada

• Oversee the customer-focused Shipper's Interest program and Declared Value solutions
• Manage at least 2 full-time exempt direct reports, including:

+ Hiring, coaching, skills development, recognition, and rewards + Staff productivity and performance management, including disciplinary actions up to and including termination

• Plan, organize, staff, direct, and control the day-to-day operations of the department
• Develop and implement policies and programs as necessary
• Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns
• Manage global insurance-related functions, including:

+ Insurance renewals + Risk analysis + Financial analysis and reporting on risk functions

• Manage claims process with internal department employees and outside claims adjusters and insurers
• Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate
• Manage global vendor risk assessment and insurance verification process
• Manage corporate and international surety bonds
• Perform various system updates and data loads as required by the business or other supported areas
• Assess company risk and opportunities and execute action plans
• Contract reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts
• Project-related tasks, including new ventures and specialized risk evaluations
• Communicate effectively with internal and external partners

Education and Experience Requirements

* Bachelor's degree in risk management, business, finance, or a related field preferred, and 8 years of relevant experience

• In lieu of degree, high school diploma or GED and 10 years of relevant experience
• Insurance designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation)
• Five years (5) of risk management or similar financial field experience
• Freight forwarding and customs brokerage experience is preferred
• Strong proficiency in Microsoft Office products, with strong Excel skills preferred
• Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail
• Strong data and analytical skills, including understanding financial data
• Excellent verbal and written communication skills
• Prior claims experience in liability and property lines of business
• Strong management and critical thinking skills
• Excellent verbal and written communication skills
• Strong team player

Preferred Qualifications

* Will also oversee Safety Team responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention

• 24/7 coverage and response
• Position is remote, open to the United States

Compensation and Benefits

* Competitive salary, reflecting our commitment to attracting the best talent

• Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement
• Additional pay, premiums, or bonus potential may be available
• Pay range: $82,476.00-$187,788.00 Annually

Why Join arenaflex?

* Opportunity to work with a leading global logistics and transportation company

• Collaborative and dynamic work environment
• Competitive compensation and benefits package
• Professional growth and development opportunities
• Chance to make a meaningful impact on customer satisfaction and business growth

How to Apply

If you're a seasoned risk management professional with a passion for insurance and a talent for leadership, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team and make a difference at arenaflex. Apply to this job Apply for this job