Experienced Customer Success Associate – Evening Shift – arenaflex
At arenaflex, we're on a mission to revolutionize the way people experience fashion and lifestyle. As a leading innovator in the industry, we're committed to delivering exceptional service and creating a seamless experience for our customers. We're now hiring an experienced Customer Success Associate to join our team and help us achieve our goals.
About arenaflex
arenaflex is a vibrant and dynamic company that's passionate about empowering individuals to express themselves through fashion and lifestyle. Our team is dedicated to creating a culture of inclusivity, respect, and creativity, where everyone feels valued and supported. We're proud to be a part of the arenaflex community, and we're excited to welcome you to our team!
Role Summary
As a Customer Success Associate, you'll play a critical role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat. You'll be responsible for communicating with new and potential customers, guiding them through the shopping experience, answering order questions, and supporting the team to build a successful brand. If you're a motivated and independent individual who loves solving problems, making people happy, and putting together outfits for your friends (and strangers), we want to hear from you!
Key Responsibilities
* Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
- Be empathetic to customers' needs but understanding of the business's bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Associate must perform a minimum of 70 interactions per shift
Expected Hours and Schedule
* Expected hours for the role are M-F, 2pm-10pm EST plus the occasional weekend shift
- Hours are subject to change depending on the needs of the business
Qualifications
* Minimum 2 years of experience in customer service or related role
- Must have access to consistently stable internet connection
- Exceptional written and verbal communication skills
- Willing to take on additional projects and support external team members to support business and customer needs
- On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
- Demonstrate a passion for and understanding of the arenaflex brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
Perks and Benefits
* Comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more!
- For additional information, visit [www.arenaflex.com/work-with-us/benefits](http://www.arenaflex.com/work-with-us/benefits)
Pay Range
* USD $15.00 - USD $15.00 /Hr.
EEO Statement
arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex! Apply To This Job
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Associate, you'll have access to a range of training and development opportunities, including:
- On-the-job training and coaching
- Regular feedback and performance evaluations
- Opportunities for advancement and career growth
- Access to industry-leading tools and technologies
- A dynamic and supportive work environment that encourages creativity and innovation
Work Environment and Company Culture
arenaflex is a vibrant and dynamic company that's passionate about empowering individuals to express themselves through fashion and lifestyle. Our team is dedicated to creating a culture of inclusivity, respect, and creativity, where everyone feels valued and supported. We're proud to be a part of the arenaflex community, and we're excited to welcome you to our team!
- Collaborative and supportive work environment
- Flexible work arrangements and remote work options
- Access to industry-leading tools and technologies
- Opportunities for advancement and career growth
- A dynamic and supportive work environment that encourages creativity and innovation
Compensation, Perks, and Benefits
arenaflex offers a comprehensive package of compensation, perks, and benefits to our employees, including:
- Competitive salary and hourly rate
- Comprehensive Perks & Benefits, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more!
- Opportunities for advancement and career growth
- Access to industry-leading tools and technologies
- A dynamic and supportive work environment that encourages creativity and innovation
Join the arenaflex Team!
If you're a motivated and independent individual who loves solving problems, making people happy, and putting together outfits for your friends (and strangers), we want to hear from you! Apply today and join our team at arenaflex! Apply for this job