Experienced Full Stack Customer Service Representative – Scheduling Operations

Join arenaflex, a leading company in the trades industry, as we continue to make a difference in the lives of people and their families. Are you a motivated and customer-focused individual looking for a career, not just a job? Do you have a passion for delivering exceptional service and a growth mindset? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our dynamic team in a remote MST scheduling role. As a key member of our team, you will be responsible for overseeing day-to-day operations, managing scheduling, and providing top-notch customer service.

About arenaflex

arenaflex is a forward-thinking company that is dedicated to serving the families of our customers and their employees with genuine care. We believe in doing the right thing and are committed to making a positive impact in the lives of those we serve. Our team is comprised of experienced professionals who are passionate about delivering exceptional service and making a difference.

Who We Are Looking For

We are seeking a highly motivated and customer-focused individual who is looking for a career, not just a job. The ideal candidate will have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Key qualifications include:

• Effective listening and verbal communication skills
• Proven ability to meet/exceed set goals
• Receptiveness to constant coaching and feedback
• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers

Responsibilities

As a Full Stack Customer Service Representative, you will be responsible for:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

What We Offer

arenaflex offers a dynamic and supportive work environment, with opportunities for career growth and professional development. As a member of our team, you can expect:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused individual looking for a career, not just a job, we want to hear from you! To apply, please click on the link below and submit your application. We look forward to hearing from you! Apply To This Job

Simple Application Process

Ready to join arenaflex? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job