Experienced Customer Experience Manager – Home Improvement Retail Industry

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the home improvement retail industry. As a seasoned Customer Experience Manager, you'll play a pivotal role in shaping the future of our customer-centric approach. If you're passionate about driving sales growth, fostering a positive store environment, and empowering our team members to excel, we want to hear from you!

Job Highlights:

* Competitive salary

• Remote work opportunities
• Immediate openings available
• Full-time employment
• 8-hour work hours
• Salary range: $20-$30/hour
• Locations: New York, USA

Job Description:

As a Customer Experience Manager at arenaflex, you'll be responsible for overseeing the execution of store standards across the entire store, including customer service, department availability, and operational cycles. You'll work closely with our store teams to ensure a seamless customer experience, drive sales growth, and maintain a positive store environment.

Key Responsibilities:

*

Client Experience (25%):

+ Drive customer satisfaction and partner commitment by mentoring Partners on best practices and ensuring the team is providing exceptional customer service. + Resolve customer escalations within the store and through Client Care. + Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. + Monitor customer flow through checkouts and take action to ensure customers receive quick, friendly assistance. + Make adjustments as needed to maintain a positive customer experience.

Individuals (25%):

+ Provide timely coaching based on observations and behavior. + Collaborate with Associate Senior Managers (ASMs) on formal performance discussions and discipline. + Recognize Partners for demonstrating values-based behaviors and efficiency, and use recognition tools (Partner Grants) to highlight their achievements. + Contribute to ASMs on partner performance and participate in ability planning for every hourly partner. + Assist SM and ASMs with partner interviews and recruiting processes. + Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SMs regarding follow-up activities. + Ensure adherence to work rule policies regarding safety and security, as outlined in the Guidelines of Execution. + Hold Partners accountable for following all Standard Operating Procedures (SOPs).

Chief On the Job (50%):

+ Lead the store opening shot meeting and walk every division to ensure store preparation. + Communicate messages, needs, and tasks to all Partners. + Perform Opening, Closing, and MOD duties, as well as other entire store center responsibilities. + Approve daily store needs with ASMs and SMs. + Ensure Partners complete all store tasks according to timing assumptions. + Contribute to Partners, check issue resolution, and deterrent activity setup. + Ensure Partners follow all safety and hazardous materials procedures and Health Matters rules consistently. + Ensure all equipment and machines are functioning properly. + Review current and upcoming events and advertisements to determine if any action is required, collaborate with the proper Office Manager or Partner Head Supervisor as needed. + Direct Chief/Direct Reports: - Reports to Head Manager - Responsible for direct management of the work activities of others, which may include direct oversight of a shift or coordination of multiple work groups.

Essential Qualifications:

* Bachelor's degree

• Ability to stand or walk for long periods or constantly lift, handle, or carry material or equipment of moderate weight (8-20 pounds)
• Legally authorized to work in the US
• Ability to work an adaptable schedule

Preferred Qualifications:

* Entire store management experience

• Large box retail experience
• Home improvement industry experience

Work Environment:

* Typically situated in a comfortable indoor area

• May be exposed to moderate physical discomfort from factors like dust, exhaust, or odors, temperature extremes, moderate noise, strong drafts, or bright lights

Career Growth Opportunities:

As a Customer Experience Manager at arenaflex, you'll have the opportunity to grow your career in a dynamic and customer-centric environment. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.

Learning Benefits:

* On-the-job training and coaching

• Opportunities for professional development and growth
• Access to industry-leading training programs and resources

Compensation, Perks, and Benefits:

* Competitive salary range: $20-$30/hour

• Remote work opportunities
• Full-time employment with a flexible schedule
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Conclusion:

If you're a motivated and customer-focused individual with a passion for driving sales growth and fostering a positive store environment, we want to hear from you! Apply now to join our team as a Customer Experience Manager and take the first step towards a rewarding new role at arenaflex. Apply To This Job Apply for this job