Experienced Health & Benefits Customer Service Representative / Support Specialist – Thrive with arenaflex

Join arenaflex, a forward-thinking organization that is dedicated to simplifying the health and wealth journey for individuals and businesses. As a Health & Benefits Customer Service Representative / Support Specialist, you will play a vital role in delivering exceptional customer experiences, providing valuable insights, education, and direction to our customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to excellence, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a people-centric organization that is obsessed with delivering exceptional results. We are a community of forward-thinking individuals who are driven by a shared mission to strengthen and simplify the health and wealth journey. Our commitment to integrity, innovation, and customer satisfaction sets us apart from the rest. At arenaflex, we believe in empowering our employees to grow, learn, and succeed in a dynamic and supportive environment.

Job Summary & Responsibilities

As a Health & Benefits Customer Service Representative / Support Specialist, you will report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for supporting our customers' journey through the healthcare reimbursement system, providing high-quality, customer-focused telephonic service, and educating constituents on arenaflex policies and programs. Key responsibilities include:

• Providing exceptional customer service, meeting and/or exceeding member satisfaction, and educating constituents on arenaflex policies and programs
• Consulting with members to support easy navigation of available online tools, from checking account balances to submitting claims
• Resolving issues without management intervention to remove barriers for the member
• Initial call skills after training and may be cross-trained to other skills on a later date
• Protecting sensitive member information with discretion
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
• Other duties as assigned

Training and Development

As a Health & Benefits Customer Service Representative / Support Specialist, you will undergo comprehensive training to equip you with the knowledge and skills required to excel in this role. The training program includes:

• A five-week training period, with a product exam at the end of training
• A passing score of 85% is required to continue to hold this position
• Training schedule/shift: TBD (subject to change due to business needs)
• Regular schedule/shift: Monday to Friday from 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Some Saturdays from 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)

Compensation and Benefits

The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:

• Healthcare
• 401K savings plan
• Company holidays
• Paid time off
• Parental leave
• Employee assistance program

Preferred Qualifications

* 1-3 years of experience in Customer Service

• Prior call center experience preferred
• No degree required
• Computer knowledge and skills, comfortable learning new systems
• Able to learn, memorize, and retain information
• Basic understanding of medical/reimbursement terminology preferred
• Can adapt to a fast-paced environment
• Ability to de-escalate and handle member issues without utilizing a supervisor
• Oral and written communication skills
• Able to work hours of 10:30 am-7:00pm CST
• Problem-solving skills
• Attention to detail and accuracy
• Analytical skills

Other Requirements

* Prolonged periods of sitting at a desk and working on a computer

• Occasionally lift items up to 25 pounds
• Ability to work overtime

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and success. As a Health & Benefits Customer Service Representative / Support Specialist, you will have the opportunity to:

• Make a meaningful impact on our customers' lives
• Develop your skills and knowledge in a fast-paced environment
• Collaborate with a talented team of professionals who share your passion for excellence
• Enjoy a competitive compensation package and industry-leading benefits
• Pursue career growth opportunities and learning benefits

Take the Next Step

If you are ready to take on this exciting challenge, apply now and let's discuss how you can become a vital part of our success story. Apply for this job