Experienced Customer Support Associate – Hybrid Role with arenaflex

About arenaflex:

arenaflex is a world-renowned leader in the industry, with a global presence and a team of amazing support specialists who provide front-line service to our users. Our Customer Support Team is motivated, recognized for their willingness to problem solve with positivity, and focused on helping customers with their daily questions across all products to ensure a great customer experience. We are a global team, and our focus is to help customers with their daily operations with passion and a craving for feedback.

Job Overview:

We are looking for an experienced Customer Support Associate to join our world-renowned Customer Support Team. As a Customer Support Associate, you will support our customers through their daily operations with passion and a craving for feedback. You will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with split time between remote and in-office work. The working hours for this role are Monday-Friday 11:00AM -7:30PM Mountain Time.

Responsibilities:

* Support customers by live chat, email, and phone, including troubleshooting technical issues, product usage questions, onboarding, set up, and subscription inquiries.

• Report technical issues and log tickets with accurate information to provide a full record of each issue and resolution.
• Collaborate with other teams to ensure quality interactions and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance).
• Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback.
• Take part in support-related projects to allow you to use your unique skill set and improve our team.
• Embody arenaflex's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals – CSAT, quality, productivity, adherence, and more).
• Be seen throughout the organization as accountable, optimistic, and respectful, with employees and customers knowing that items in your hands will be taken care of quickly.
• Have a continuous improvement mindset and an abundance of ideas.

Minimum Qualifications:

* 1+ years in Customer Support (individual contributor role) with experience in email, phone, and live chat in a SaaS environment.

• Understand the difference between technical troubleshooting and brute force.
• Experience working to service indicators and using these to succeed for our customers.
• Elevated verbal and written skills together with composure and patience.
• Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive.
• Collaborative and consultative work style with an elevated level of integrity and accountability.
• Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things.

Essential Skills and Competencies:

* Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment with multiple priorities.
• Strong analytical and technical skills.
• Ability to work collaboratively with cross-functional teams.
• Strong customer service skills with a focus on delivering exceptional customer experiences.
• Ability to adapt to changing priorities and deadlines.
• Strong time management and organizational skills.

Preferred Qualifications:

* Experience working in a construction software environment.

• Knowledge of construction software and industry trends.
• Experience working with cloud-based software.
• Experience working in a hybrid remote and in-office environment.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.

• Opportunities for career growth and advancement within the company.
• Collaborative and supportive work environment.
• Access to industry-leading software and technology.
• Opportunities to work on high-profile projects and contribute to the company's success.

Work Environment and Company Culture:

* arenaflex is a global company with a diverse and inclusive culture.

• Our company values include courage, accountability, and smart behavior.
• We prioritize work-life balance and offer flexible work arrangements.
• Our company culture is collaborative, supportive, and fun.
• We offer a comprehensive benefits package, including health and financial benefits, time away, and everyday wellness.

Compensation, Perks, and Benefits:

* Competitive salary range: $48,300 - $78,100.

• Annual cash bonuses and commissions for sales roles.
• Stock grants and a comprehensive benefits package.
• Health and financial benefits, time away, and everyday wellness.
• Flexible work arrangements and work-life balance.

Equal Employment Opportunity:

* arenaflex is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

• We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging:

* arenaflex takes pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.

• Learn more about our diversity and inclusion initiatives here: [insert link].

How to Apply:

* If you are an existing contractor or consultant with arenaflex, please search for open jobs and apply internally (not on this external site).

• Welcome to arenaflex! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
• Ready to shape the world and your future? Join us!

Don't Hesitate, Apply!

* Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job