Experienced Customer Service Representative I CSR - Remote Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative I CSR to join our dynamic team. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, agents, and carriers. If you're a team player with excellent communication skills, a strong work ethic, and a passion for customer satisfaction, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative insurance and protection solutions, serving a diverse range of customers and industries across North America, Europe, and Australia. With over $3.5 billion in managed premium and 2,000 associates, we're committed to recruiting, developing, promoting, and retaining talented individuals from all backgrounds and life experiences in a safe and welcoming environment. Our teammates, customers, partners, owners, and the communities we serve benefit from our dedication to diversity, equity, and inclusion.

About arenaflex's Customer Service Team

Our customer service team is the heartbeat of arenaflex, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Service Representative I CSR, you will be part of a dynamic team that works collaboratively to provide timely, accurate, and personalized support to our customers, agents, and carriers. We're committed to building and fostering strong relationships through open communication, empathy, and a genuine concern for our customers' needs.

Key Responsibilities:

* Provide a range of routine customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment

• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience
• Maintain a continual working knowledge of our client's products, services, and promotions
• Deliver service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve, and communicate information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders, and other documents required for policy issuance
• Process policy endorsements, send time-sensitive policy documents, handle various agent and carrier requests
• Assist with creating and updating various processes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Provide excellent customer service internally and externally
• Other responsibilities as assigned

Shift Requirements:

* Monday-Friday, 8:00am to 5:00pm PST

What We Look For:

* High school graduate or equivalent education

• 1+ years of customer service experience, handling high volume phone calls
• Excellent written and verbal communication skills with the ability to receive and make calls with confidence
• Strong organizational and desk management skills
• Strong multi-tasking abilities
• Ability to be a team player collaborating with customers and others within the organization
• Detail-oriented to complete tasks accurately
• Strong work ethic and time management skills
• Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software

A Career with arenaflex Offers:

* A fun, fast-paced culture

• An opportunity to grow and develop your career
• A workplace that supports and promotes workplace diversity, equity, and inclusion
• Advancement Opportunities - Great place to start in Insurance!
• On-the-job training and coaching by insurance professionals with over 20 years of experience
• The chance to work with the best in the business!

Benefits:

* Hybrid work option available

• Competitive Medical, Dental, Vision, Disability, and Life insurance
• 401k with Company Match
• Generous Paid Vacation
• Paid Holidays
• Employee Referral Bonus

Compensation:

* $18 - $22/hour depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry

Equal Employment Opportunity:

arenaflex is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Accommodation:

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information, and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job